Best Case for automated email with knowledge articles to customer

Hi all, I've recently started looking at Knowledge Functions and would like to hear your best-case on the following question: How can I automatically send emails with the top 3 Knowledge Articles (link or PDF) to Customer (not Community) when they create a Case for example via Web2Case

How do I automatically determine the top 3 articles?

How do I send the articles by mail? What has to be considered for the template?

Maybe you can share your ideas with me, so that I can implement appropriate projects in the future.

Thanks a lot in advance.

Greetings from Germany

Nico

#Knowledge Article #Lightning Knowledge Article #Automation