Hi,
We have a functionality where we are developing our bot and placing it in a website. we dont want to include a prechat form in there. But we need to take the data of the logged in user. How can we accomplish it? Currently i am using the prechat code in embedded settings but it is not working if i am disabling the prechat.
embedded_svc.settings.prepopulatedPrechatFields = { MobilePhone: “1234567890”, Primary_Email__c: “abc@test.com” }; embedded_svc.settings.extraPrechatFormDetails = [{ "label":"Mobile", "transcriptFields": ["Mobile__c"] },{ "label":"Primary Email", "transcriptFields": ["Primary_Email__c"] }];
Thanks
#Chatbot #Einstein Bot #Einstein Bots #BOT #Einstein #Einstein Analytics #Salesforce Einstein & AI #Apex #Service Cloud #Integration
Hi, @gautam arya
**Mark this as Best if found this Useful for other Trailblazers reference**
You can try this to get information of current user :
// First Get the current user ID
var userId = sforce.connection.getUserInfo().userId;
// You can Query the database to retrieve information about the current user
var query = "SELECT Id, MobilePhone, Primary_Email__c FROM User WHERE Id = '" + userId + "'";
var result = sforce.connection.query(query);
var user = result.getArray("records")[0];
// You can pass the information to the live chat window
embedded_svc.settings.prepopulatedPrechatFields = {
MobilePhone: user.MobilePhone,
Primary_Email__c: user.Primary_Email__c
};
embedded_svc.settings.extraPrechatFormDetails = [{
"label": "Mobile",
"transcriptFields": ["Mobile__c"]
},{
"label": "Primary Email",
"transcriptFields": ["Primary_Email__c"]
}];
Feel free to Ping me again.
