#Apex27 discussing

Hi Everyone,

I am trying to implement WhatsApp messaging through Salesforce Sales Engagement Cadences using WATI API integration, but I am facing issues with Cadence Step Flow execution and variable passing.

Current Architecture:

Contact Record Triggered Flow

→ Add Contact to Cadence

→ Cadence Step Flow

→ Apex Invocable Action

→ Queueable Apex

→ WATI API Callout

My goal:

When a contact reaches a cadence step, I want to automatically send a WhatsApp template message through WATI.

What I have implemented:

1. Cadence Step Flow
2. Apex Invocable Method
3. Queueable Apex with Database.AllowsCallouts
4. Named Credential for WATI
5. Formula payload generation in Flow

Current Flow Payload:

959585****|||abd|||{"name":"Rakesh"}

Invocable Apex:

public with sharing class WatiWhatsAppService {

public class Request { @InvocableVariable(required=true) public String rawInput; } @InvocableMethod( label='Send WATI WhatsApp Message' description='Cadence-compatible WhatsApp action.' ) public static void sendWA(List<Request> requests) { List<String> rawInputs = new List<String>(); for(Request req : requests){ if(String.isNotBlank(req.rawInput)){ rawInputs.add(req.rawInput); } } System.enqueueJob(new WatiQueueable(rawInputs)); } 

}

Issue:

• Cadence Step Flow is not executing automatically
• Sometimes the flow step does not launch from cadence
• Input variables like MobilePhone and FirstName were initially blank
• I fixed variable mapping using input variables
• Formula payload is now generating correctly
• Apex action now appears in flow correctly
• However, cadence screen flow execution itself is inconsistent

Questions:

1. Does Cadence Step Flow require manual user interaction from Work Queue to execute?
2. Is Cadence Step Flow suitable for backend API automation like WhatsApp sending?
3. Has anyone successfully implemented automatic WhatsApp sending from Sales Cadence?
4. Would Record Triggered Flow + Apex be a better architecture than Cadence Step Flow?
5. Are there limitations with Invocable Apex inside Cadence Step Flow?

Any guidance or recommended architecture would be very helpful.

Thanks! 

#Salesforce Developer #Apex #Sales Cadences #Flow

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public class AccountTriggerHandler {
    public static void CreateAccounts(List<Account> accList) {
        for(Account acc : accList) {
            if(acc.ShippingState != acc.BillingState) {
                acc.ShippingState = acc.BillingState;
            }
        }
    }
}

Account Trigger

trigger AccountTrigger on Account (before insert) {
    if(Trigger.isBefore && Trigger.isInsert) {
        AccountTriggerHandler.CreateAccounts(Trigger.New);
    }
}

AccountTriggerTest

@isTest
public class AccountTriggerTest {
    @isTest static void createAccounts() {
        List<Account> accList = new List<Account>();
        for(Integer i=0;i<200;i++) {
            Account acc = new Account();
            acc.Name = 'Test Account '+i;
            acc.First_Name__c = 'Acc FName '+i;
            acc.Last_Name__c = 'Acc LName '+i;
            acc.BillingState = 'CA';
            accList.add(acc);
        }
        Test.startTest();
        insert accList;
        Test.stopTest();
        List<Account> verifyAccList = [SELECT Id, ShippingState FROM Account];
        for(Account acc : verifyAccList) {
            System.assertEquals('CA', acc.ShippingState);
        }
    }
}

Hi All, I'm getting the following error - The 'AccountTrigger' trigger isn't working correctly. Make sure that the trigger inserts Account records with matching BillingState and ShippingState values, What could be the reason for this issue?

In the lightning component controller, I have the following:

({
    doInit: function(cmp, evt, hlp) {
        window.setTimeout(
            $A.getCallback(function() {
                var omniAPI = cmp.find("omniToolkit");
                omniAPI.setServicePresenceStatus({
                    statusId: "0N561000000027Y",
                    callback: function(result) {
                        if (result.success) { 
                            console.log('Set status successful');
                            console.log('Current statusId is: ' + result.statusId);
                            console.log('Channel list attached to this status is: ' + result.channels); 
                        } else {
                            console.log('Set status failed');
                        }
                    }
                });
            }), 100
        ) 
     //helper.setStatus(cmp, evt, hlp);
    },  
})

In my component I have:

<aura:component implements="flexipage:availableForAllPageTypes" access="global" >
 <aura:handler name="init" value="{!this}" action="{!c.doInit}"/>
    <lightning:omniToolkitAPI aura:id="omniToolkit" />
    <!--
        <lightning:utilityBarAPI aura:id="utilitybar" />
        <lightning:button label="Get Status" onclick="{! c.getStatus }" />
        <lightning:button label="Set Status" onclick="{! c.setStatus }" />
  -->
</aura:component>

How do I go about getting this to load automatically? If I click on the lightning component, I will get signed into Omni-channel.  It would be ideal to have this happen on load.

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