We are migrating from Zendesk to Service Cloud. In Zendesk when an End User/Customer raises a ticket thru the portal they are able to "cc" users from their Organization/Account. When raising a Case with Salesforce there is an option for "Case Collaborators" however I am not seeing this functionality in my own Org.
I found posts in the SF Stack which suggest this is not standard functionality and Users have build their own custom solutions.
If this is not standard functionality does anyone have a custom solution worth sharing?
6 answers
Hi @Jeff Callahan,
Interesting thoughts and solution-ing! Did you ever get this working and if so, can you please share how you were able to add the case collaborator for external users?
Thanks!
