Track clicks In App Guidance prompt text area

Question

Hi all,

I can't find the information anywhere, but do you know if we can track clicks on links inside a prompt (In App Guidance) body?

I've seen that we can track clicks on CTA, if it has been dismissed, closed or snoozed, but what about links in the text area (for example if I click on 'link' in the image below)?

Thanks

#In-App Guidance #Prompts #Click Tracking

Marie MATTEI · Answer

Thank you Lakhan.

I just created a custom report type on Prompt Actions like explained here https://help.salesforce.com/articleView?id=sf.customhelp_lex_prompt_monitor.htm&type=5

So I can track clicks on CTA, dismiss and snooze. But it doesn't seem to track when I click in the text area on links.

Don't have Pardot.

Track clicks In App Guidance prompt text area

In-App Guidance

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