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トピック#Agentforce

#Agentforce514 人がディスカッション中

Agentforce is an umbrella term of the set of tools to create and customize agents as well as the collection of agents Salesforce provides across the Customer 360. Agents can either be autonomous or assistive.
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SAKTHIABIRAMI LS (Accenture の Packaged App Development Associate Manager) が「#Trailhead Challenges」で質問
今日、7:24
Facing issue while setting up the agent

Facing issue while setting up the service agent where error message showing in the Agentforce builder. Sharing the error message here. Error message shows Missing Additional Locale field where this field is not visible. Please share some insights on resolving this issue. 

 

Facing issue while setting up the agent

 

 

 

#Trailhead Challenges  #Agentforce

2 件の回答
  1. Tushar Jadav (Biztech IT Consultancy PVT LTD)
    今日、7:32

    Hello @SAKTHIABIRAMI LS

     

    You must enable end-user languages in your Salesforce org's global language settings first. 

     

    1. From Setup, use the Quick Find box to search for and select Language Settings.
    2. Check the box to Enable End-User Languages and save your changes.
    3. Agentforce Builder and open your service agent configuration; the additional locale/language fields will now be visible and accessible. Hello You must enable end-user languages in your Salesforce org's global language settings first. From Setup, use the Quick Find box to search for and select Language Settings. 

       

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Alexis Ardito (Salesforce の Product Marketing Sr. Analyst) が「* Customer Success *」で投稿
8月25日 18:54

As we race toward Dreamforce Trailblazer Bootcamp on September 12-14, lace up every Tuesday, Wednesday, and Thursday for ✨ Trailblazer Track Meets, ✨ where we’re sharing details about each of our boot

 

As we race toward Dreamforce Trailblazer Bootcamp on September 12-14, lace up every Tuesday, Wednesday, and Thursday for ✨ Trailblazer Track Meets, ✨ where we’re sharing details about each of our bootcamp tracks and the instructors teaching them! 👟

 

We’re off to a running start with the Agentforce Service Specialist track, where instructor Alok Agarwal will guide students through building, customizing, and deploying AI-powered service agents from scratch. Don’t get left in the dust! 💨

 

On your marks, get set… register: https://sfdc.co/DF26TrailblazerBootcamp

 

@* Trailhead Official * @* Trailhead Academy * @Trailblazer Community Cove @* Salesforce Developers * @* Salesforce Administrators * #Salesforce #Certifications #Trailhead #TrailblazerCommunity #Agentforce #Salesforce Developer #Salesforce Admin

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Sara Halvorson (Salesforce の PMM) が「* Trailhead Official *」で投稿
8月25日 15:19

🤖 Build real expertise for the Agentic AI era. 

 

Trailhead Journeys are now available across 10 Salesforce products empowering you to move from fundamentals to advanced expertise with a progressive, step-by-step curriculum. 

 

Newly added journeys:

 

Skip the search. Start the journey 👉 trailhead.com/trailhead-journeys

 

🤖 Build real expertise for the Agentic AI era.

 

 

2 件のコメント
  1. Sara Halvorson (Salesforce)
    8月25日 18:04

    *@Trailblazer Community Cove@* Salesforce Administrators *@* Salesforce Developers * @* Salesforce Platform * @* Trailhead Academy * @Newbie Tableau User Group Desktop @Tableau Analytics @Tableau Announcements @Slack Beginners @Slack + Agentforce @Salesblazer Community Group @Agentblazer Community Group @* B2C Commerce * @* Salesforce Commerce for B2B & D2C * @* Salesforce Revenue Cloud * @* Data 360 * @* Sales Cloud - Getting Started * @* Sales Cloud - Best Practices * #Trailhead #AI #Agentforce #Salesforce Developer #Salesforce Admin

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Damian Kashfia
2025年10月21日 21:41
Hi Everyone, I am encountering the following error even though my service agent is active "In the route work component named Route to ESA, we can't find the Agentforce Service Agent set to CC Service Agent."
4 件の回答
  1. Nikhil Kawale (Infosys)
    8月25日 15:04

    Hi @Damian Kashfia, Have you made the necessary updates to the Route to EAS flow based on the image shown below? 

     

    Hi , Have you made the necessary updates to the Route to EAS flow based on the image shown below?

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Michelle R が「#Trailhead Challenges」で質問
昨日、22:27
Superbadge - Prompt Builder - trying to get started

Hi folks,  

 

I ahve signed up for my dev edition org, and cannot get past it at all. It says I have completed the first part of the challenge for 500 points but I haven't done anything at all? 

 

Superbadge - Prompt Builder - trying to get started

 

Now I'm trying to retake this challenge and zilch. Of course, by not doing the first part, I cannot even tackle the next unit which is 'Translate Text with Prompt Template and Record Triggered Flow'. 

 

Can anyone point out what might've gone wrong? This is the first trail I've come across where I've hit a major snag.  

 

Any help would be appreciated - thanks.  

 

#Trailhead Challenges  #Agentforce

3 件の回答
  1. Kundan Kumar Jha (Infosys)
    8月25日 12:46

    Hey Michelle, 

     

    Superbadge units are structured as: read the scenario/requirements first, THEN there's a hands-on challenge. What you're describing (a "500 points, Assessment Complete" screen appearing before you did any actual configuration) suggests this first unit is a knowledge-check/read-through type assessment rather than a hands-on build challenge, some Superbadge units are just verifying you reviewed the scenario, not that you built something yet, the real hands-on work starts in later units like "Translate Text with a Prompt Template and Record-Triggered Flow." 

     

    If that's the case here, nothing actually went wrong, you're not missing work, this unit's "challenge" may have simply been confirming setup/connection to your Dev org, and the real building starts next. 

     

    To confirm: click into "Retake this Challenge" and read exactly what it's asking you to do, if it only asks you to review requirements or confirm org connection (not build something), then the 500 points are legitimate and you should proceed straight to the next unit. 

     

    If you genuinely believe this unit requires hands-on work you skipped, compare the unit's written instructions against what's actually in your org (any Prompt Templates, Flows, etc. expected). If nothing was supposed to be built yet, proceed forward, the units in this Superbadge build progressively, so nothing later should be blocked by this one being "too easy." 

     

    Reference:

    https://trailhead.salesforce.com/content/learn/superbadges/superbadge_prompt_builder_templates_sbu

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Radadiya Uttam (student の student) が「Setup With Agentforce」で投稿
昨日、5:37

Just wrapped up the Setup with Agentforce Quest on Salesforce Trailhead!

Agentforce is powerful, but there is room to make the setup assistant much more dynamic.

A key enhancement I’d love to see is seamless multi-intent context switching:

  • Fluid Multi-Topic Reasoning: During the module, asking the agent about Org-Wide Defaults and then switching to Permission Sets prompted a confirmation to leave the previous context. It would be much smoother if the agent could dynamically fetch cross-topic platform settings within the same thread without explicit branch prompts.
  • Persistent Session History: Giving Admins an easy side-by-side view or unified history log of past queries would make comparing setup configs and auditing decisions significantly faster.

Excited to see how Salesforce continues to refine Agentforce setup workflows!

#Agentforce #Trailhead #Salesforceadmins #AI #TrailblazerCommunity #Salesforce

1 件のコメント
  1. Gohar Clients
    8月25日 11:11

     The multi-intent point is especially important for admin workflows. Having to explicitly leave one context before checking a related setting can make simple configuration comparisons feel unnecessarily fragmented. A persistent history with linked setup changes would also make troubleshooting and auditing much easier. Even resources like theffadvanceserver can benefit from that kind of context-aware workflow when documenting or comparing technical configurations. 

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Pallavi Pawar (Krios Info Solutions Pvt Ltd の Jr.Salesforce Developer) が「Setup With Agentforce」で質問
8月25日 10:29
How will Agentforce evolve to handle more complex, multi-step setup tasks while maintaining admin control and security?

Completed the Setup with Agentforce Quest! 🚀

It was a great hands-on experience and helped me understand how Agentforce can simplify Salesforce setup, troubleshoot access issues, and make admin tasks more efficient. The ability to work with objects, fields, and automation through natural language makes the experience really impressive.

Looking forward to exploring more Agentforce capabilities! 💡⚡

#Agentforce #Salesforce #Trailhead #Salesforceadmins #Salesforce Developer #Agentforce#

1 件の回答
  1. Nikhil Kawale (Infosys)
    8月25日 10:36

    I believe Agentforce will evolve toward handling complete business processes rather than isolated tasks. For example, an admin could describe a requirement in natural language, and Agentforce could propose objects, fields, flows, permissions, and reports as a single solution. To maintain control, admins would still review, approve, and audit all changes, with security boundaries based on user permissions. 

     

    The balance between AI-driven automation and administrator oversight will likely be key to enabling more complex multi-step tasks while maintaining trust, compliance, and security.

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Md Monauwarul Islam (Tata Consultancy Services の Salesforce Developer) が「#Free Voucher」で投稿
8月23日 21:08

Hi Trailblazers,

I’m excited to share that I’ve completed my Agentblazer Champion and Innovator journeys, along with all the required modules for Agentblazer Legend.

I’m now just one step away from completing the Legend journey, the Agentforce Specialist Certification.

However, I’m currently unable to purchase the certification exam. If anyone has an unused Agentforce Specialist voucher or coupon, or knows of any opportunity to get one, I would be extremely grateful for your help.

This would really help me complete my Agentblazer Legend journey and reach this milestone.

If you can help or know someone who might have a voucher, please feel free to DM me.

Thank you so much, Trailblazers.

#Agentblazer #AgentblazerLegend #Agentforce #Salesforce #Trailhead #Free Voucher  #Agentforce

2 件のコメント
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Arti Bhoyar (Varian - A Siemens Healthineers の Sr. Salesforce Developer) が「Setup With Agentforce」で投稿
昨日、9:42

My feedback on Setup with Agentforce quest 

  

Completed the Setup with Agentforce Quest on Salesforce Trailhead! 🚀  

 

I really enjoyed the hands-on learning experience and the opportunity to explore how Agentforce can help organizations build smarter, more capable AI-powered experiences. 

The quest was a great way to strengthen my understanding through practical, step-by-step learning rather than just theory. It was especially valuable to see how the different pieces come together to set up and work with Agentforce.  

 

Thank you, Salesforce Trailhead, for creating such an engaging learning experience! 🙌 Looking forward to applying these new skills and continuing my Agentforce journey.  

 

#SetupWithAgentforce #SFSweepstakes #Salesforce Developer #Agentforce #Trailhead #AI #LearningJourney #Trailhead Challenges #Grateful #Salesforce 

1 件のコメント
  1. Gohar Clients
    昨日、17:05

     Congrats! The hands-on approach in the Setup with Agentforce Quest is especially useful because it turns the concepts into practical skills. Agentforce has a lot of potential for building more capable AI-driven customer experiences. Interestingly, even products like Youcine are part of the wider shift toward smarter digital experiences, but the key takeaway here is how practical Trailhead makes the learning process. 

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Loris Argentieri (Sopra Steria の AI Specialist)
3月27日 11:00
How to Enable Enhanced Event Logs in new Agent builder?

Hi, I'm looking for a way to view agentscript event logs, how do I do that? In the old buildere there was the option here I can't find it. Thank you!  

4 件の回答
  1. Kundan Kumar Jha (Infosys)
    昨日、16:48

    Hey Loris, 

     

    In the new Agent Script-based builder, this is set in the Config Block of the agent's script itself, not through a UI toggle like the old builder. Add enable_enhanced_event_logs: True in that block, then save/activate. Default is False, so it needs to be explicitly set to True.

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