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Hi everyone,

I'm planning to run a production pilot of Agentforce Coworker

with a small group of users. Before we start, I need a way to monitor adoption, usage, logs, and key metrics to better understand how users are interacting with the solution. 

 

I'm looking for answers to questions such as: 

 

  • How can I track who is using Coworker and how often?
  • Is there a way to capture user prompts, responses, and interactions?
  • What logs are available for troubleshooting and auditing?
  • Are there any built-in dashboards, analytics, or monitoring tools for Agentforce/Coworker?
  • What metrics do you recommend collecting during a pilot (adoption, success rate, user satisfaction, etc.)?

My goal is to have enough observability to evaluate the pilot's success and identify opportunities for improvement before a broader rollout. 

 

Any guidance, best practices, or real-world examples would be greatly appreciated. 

 

Thank you! 

 

#Agentforce  #AI

2 comments
  1. Oct 28, 8:50 AM

    Hi Hellen, a quick check-in before the community goes read-only on Oct 30. Did the observability approach I outlined help with your Coworker pilot? If it did, marking it as the best answer would help others later. Happy to go deeper on any layer.

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