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 Hi there! Happy to join this community😊 

I build an incident management app and I'd like to keep a channel canvas title in sync with the incident status. I've been able to create the canvas through the API but the following updates of the canvas title don't get reflected in the canvas tab name.

The only workaround I found is to manually clear the tab name so that it get in sync with the canvas title.

I couldn't find a way to do it through the API. 

Is this a known limitation of the API..? I guess it's a niche topic 😅 

Thanks for your help! 

Hi! We are using Salesforce Channels in Slack for Cases. One team only works in Slack, and the other team only works in Salesforce. The feed is connected for the cases and comms are flowing, but the Salesforce end user is not receiving notifications when a new message is sent in the channel (they are used to the Chatter functionality). Is there a solve for this? Thanks in advance!    

Hi everyone 👋

I’m fairly new to working with Salesforce and Slack, and I have two questions about Salesforce channels in Slack, created from an Account in Salesforce:

• Channel naming – Can I choose a custom name instead of it matching the Salesforce record name? If yes, how?
• External participants – Can I add external users via Slack Connect? They won’t have Salesforce access, but should join the chat. If yes, how?

Thanks a lot for any tips and guidance! 🙏 

We want to enable users to interact with Salesforce Cases from within Slack. Specifically, when a user replies to a Case message or thread in Slack, their reply should be automatically posted as a Chatter comment on that Case in Salesforce—without requiring the user to open Salesforce itself.

Is there a native way to achieve this with the Salesforce for Slack integration? If not, what options (like automation, custom development, or third-party tools) exist to enable this seamless two-way communication between Slack and Salesforce Cases?   

Hi,  

I'm using the new(ish) Salesforce-Slack integration and would like to automatically archive the Slack Channels when the related Record has a status of 'Resolved'.  

I've found the Archive Slack Channel flow action, but I can't find a way of extracting the appropriate Slack Channel Id that is related to the Salesforce Record.  

Any help appreciated. 

I'm developing an onboarding plans via API in slack canvas and I wanted to make an interactive element inside of a table but it seems that tables in cavases aren't supporting interactive elements, for example checkboxes 

any plans to enable this? 

I have developed a Slack app that integrates with Salesforce. The app's Request URL currently points to my Salesforce Site endpoint, which processes Slack events using Apex. 

I plan to distribute this app to multiple customers. Each customer has their own Salesforce org and therefore their own Site URL. 

Since a Slack app supports only a single Request URL, how can a multi-tenant architecture be implemented?     What is the recommended approach for routing requests to the correct customer's Salesforce org after they install the app? 

I can't get a Slack donated license like any other onprofit because I'm too religous. I've never gotten anyone to help me understand why. I've asked to override, no go. Several time. So I'm stuck never using Slack (out of stubborn choice).    It's your product, but if you're going to grant to nonprofits, why exclude religious nonprofits? www.StreetYouthMinistry.org

Hi Everyone,

Please share the complete end-to-end details required for the setup of SlackCRM Business plus V2 edition , along with all related prerequisites. This is urgently required from my end, and I would appreciate your prompt support.

The following details are required:

• SlackCRM setup process
• Limitations and constraints of SlackCRM
• Prerequisites for integrating Salesforce with Slack Business+ V2
• Limitations related to email and storage
• Any additional setup dependencies, configurations, licensing, or technical considerations

Please provide all available documentation and relevant details associated with this setup.

Looking forward to your response.

Thanks.