Gruppo * | Discussione | Salesforce Trailblazer Community

Hi - I have a user who last logged on in early July and doesn't remember their password.

I have sent them a password reset email but then they get the message below, but they don't get an email or SMS to the number on their profile with the verification code. When they used Authenticator they were asked for the two-word key.

What should they be doing to get back on to the system?

Problem with password reset

1 risposta

Sadhna Singh (HCL technologies ltd)
Oggi, alle 13:49
If your org has 'Administrators Can Log In as Any User' enabled, go to Setup → Users, click the Login link next to this user. This impersonates them from your already-authenticated admin session and does not trigger the identity verification challenge, since it isn't a fresh username/password login. Once in, you (or they, on a screen-share) can fix the email/phone directly.
Once you're in (via Login As) , go to their user detail page and remove/reset any misconfigured Salesforce Authenticator connection or verified mobile number, so they can re-register a method that actually works for them going forward.

Aggiungi un commento

Scrivi una risposta...

0/9000

Ieri, 10:06

Hello All

Hi everyone,

I am relatively new to the Salesforce ecosystem. I have completed my Salesforce Administrator and Platform App Builder certifications, and I am currently planning for Platform Developer I (PD1).

I am based in Denmark and currently feeling a little stuck due to the job market and honestly not having much local support.

I would really appreciate hearing from others who have been in a similar situation. What helped you keep your confidence, curiosity, and consistency in learning and building your skills while searching for your first opportunity?

I am also open to volunteering or internship opportunities where I can contribute, learn, and gain real-world Salesforce experience.

I would really appreciate your thoughts, experiences, or suggestions.

Thank you in advance!

4 risposte

Himanshu Shekhar (AQBEE Innovations Pvt. Ltd.)
Ieri, 10:09
First, finishing Admin and App Builder and lining up PD1 while job-hunting in a tough market takes real discipline, so give yourself credit. A few things that genuinely helped people in exactly your spot (certs done, first role still out of reach):

1. Turn certs into proof-of-work. Certs open doors, but a portfolio gets interviews. Build one real end-to-end thing (a small app or automation) plus two or three superbadges. Superbadges are scenario-based, so they show applied skill, not just knowledge. 'I built X' beats 'I passed Y' in a first-job conversation.

2. Get real hours through volunteering.
Salesforce.org
and nonprofits constantly need admin/dev help and will give you a live org and real requirements. It is the fastest way to convert 'certified' into 'has delivered,' which is the gap most first-job seekers have.

3. Build in public. Post what you are learning and building on LinkedIn, even short 'today I automated X with a Flow' notes. Over months that becomes a visible trail recruiters and the community notice, and it keeps you consistent because you are accountable out loud.

4. Use the community as a network, not just a resource. Answer questions here and in the Nordic / Denmark Trailblazer user group, and join virtual events. A lot of first roles come through people who have seen your name being helpful, not through cold applications.

5. On consistency: small daily reps (even 20-30 minutes of Trailhead or building) beat occasional marathons. Momentum protects motivation more than motivation protects momentum.

For PD1 specifically: pair the Trailhead prep with actually writing Apex, triggers, and LWC in a Dev org. Both the exam and real interviews reward hands-on fluency over memorization.

The market is genuinely hard right now, so being stuck is not a reflection of your ability. Keep the reps small, make your work visible, and get real hours however you can. You are closer than it feels. You've got this.

Aggiungi un commento

Scrivi una risposta...

0/9000

Oggi, alle 00:43

🤩 Your guide to three unforgettable days at Dreamforce is here, #AwesomeAdmins!

Check out our new blog post to explore the sessions, keynotes, and hands-on learning experiences you won’t want to miss as you build your perfect Dreamforce agenda. Read it here: https://sforce.co/4cs8Q4E 🤩 Your guide to three unforgettable days at Dreamforce is here, ! Check out our new blog post to explore the sessions, keynotes, and hands-on learning experiences you won’t want to miss as you build @* Salesforce Administrators *@* Salesforce Platform *@Admin Addicts @* Trailhead Official * @Salesforce Admins Live Sessions

Aggiungi un commento

Scrivi un commento...

0/9000

17 ago, 17:47

Winter '27 release notes are live.

8 commenti

Sidney Miranda (Autonomo)
19 ago, 23:12
Thanks!

Aggiungi un commento

Scrivi un commento...

0/9000

18 ago, 12:08

Hi guys, I have updated a flow that requires an email to be sent out when specific changes apply. The flow is firing but the email font sizes are rendering differently for separate users in Outlook. Any ideas how this may be resolved?

3 risposte

Margaret Muthoni
Ieri, 12:38
Thanks guys. I resolved this by doing the following. But just for context. The email template was leveraging the use of Text Template. So we looked into the "Plain Text" since everything when viewed on "Rich Text" mode seemed to be of equal font.

The next step was to remove style="..." attributes and unwrapping <span> tags

So for instance from the below:
to
After a couple of tests, the font was the same for the different recipients despite the browser settings. Hope this helps!

Aggiungi un commento

Scrivi una risposta...

0/9000

1 lug, 17:35

What is your ultimate AI prompt workflow for cracking the Admin exam?

I am currently prepping for my first Salesforce Certified Administrator exam. Given the recent platform change, like the addition of Agentforce concepts to the core Admin syllabus, I want to leverage AI as a highly specialized tutor.

For those who have recently passed or teach the material, what are your best practices for using AI (like ChatGPT, Claude, Grok or Gemini) to study efficiently?

Specifically, I am looking for:

The Best Prompts: How do you prompt an AI to create realistic Salesforce scenario-based practice questions without generating "hallucinated" features?
Topic Breakdown: What is the best way to feed the official Exam Guide into an AI to build a customized daily study schedule?
Explaining Complex Concepts: How do you ask AI to break down difficult relational topics (like Junction Objects vs. Master-Detail) using universal analogies?

I want to make sure I am studying "smarter and not harder". What worked best for you? Thx

5 risposte

Shirley Kennedy (Clyde Ventures)
Ieri, 08:58
Hi Daniel,
Wondering if you have done your exam yet and if so, do you have any tips following on from your post?
Shirley

Aggiungi un commento

Scrivi una risposta...

0/9000

11 ago, 19:00

I come from a non-IT background with a career gap, and I’m now actively building my career in the Salesforce ecosystem. I’m a Salesforce Certified Administrator, a Double Star Ranger on Trailhead, have completed 12 Superbadges and Copado certifications.

I come from a non-IT background with a career gap, and I’m now actively building my career in the Salesforce ecosystem.

I’m a Salesforce Certified Administrator, a Double Star Ranger on Trailhead, have completed 12 Superbadges and Copado certifications, and have worked on hands-on Salesforce projects. I was also selected among the Top 50 global winners of the Salesforce Agentforce in Action Challenge for my project.

I’m currently preparing for the Platform Developer I (PD1) certification and strengthening my skills in Apex, SOQL, and LWC.

I’m determined to transition into the Salesforce ecosystem and would really appreciate guidance from the community on the roles, certifications, and strategies I should focus on to secure my first opportunity.

Any advice or guidance would mean a lot. 🙏

2 risposte

Sidney Miranda (Autonomo)
Ieri, 23:46
Congratulations! I'm studying to follow these paths.

Aggiungi un commento

Scrivi una risposta...

0/9000

12 ago, 13:12

I need help with Contract Expiration Date emails

Salesforce has an OOTB feature to send emails when a Contract is approaching it's expiration date. I cannot get this feature to work, and so far, Salesforce tech support can't get it to work either. I can send emails to myself from the Contract record, so it's not an email issue. The Settings/Contract Settings/"Send Contract Expiration Notice Emails to Account and Contract Owners" box is checked. The Contract is activated. I'm using the standard Contract Start Date and End Date fields.

I also can't find a Contract Expiration Date email template.

Does anyone else successfully receive these emails using the OOTB Contract Expiration Date feature?

10 risposte

Peter Martensen
18 ago, 16:42
Hi @Vinnie Pasho I have elliminated all of those potential issues already. I've also got a case with SF tech support and they can't figure out why the Contract Expiration emails aren't being sent either.