Today I have facing an issue, In my project we have some developer sandboxes. After sandbox refresh action completed, Currently we are unable to verify the email for the non admin users (users whom are not mentioned in the public group which can mentioned during sandbox refresh process). Means, Once sandbox refresh done, We unfreeze the active user and update his original email and that user have received the verification email with verification link. But during clicking the verification link, it's required login to confirm the email address.
But you know, That user doesn't able to login into salesforce because the sandbox just refreshed and user doesn't have the access for the org, We actually ask the user to confirm the email for perform the "password reset" action for that user to enable the access for the org.
So how to by pass this "Login required" behaviour and verify the email link as like previous from the email directly?
Even I have disabled the Permission "
Require identity verification for email address changes" from Identity Verification settings as per Salesforce docs.
But still the behaviour is same, So anyone know how to fix/bypass this?
Any help appriciated.
#Salesforce Admin #Sandboxes #Security #Identity and Access Management #Salesforce
Thanks,
Mohanraj S
we recently also had an issue in a Sandbox for a user we wanted to update email. The email update went into a loop that did not work.
After working with Salesforce support, what unblocked us was to clear cache in that case.
Previous checks:
- Verify that user was not frozen.
- Confirmed through screen share they were following the steps required to update email.
Once pasting the email ina private window web page, they were able to complete the process.