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Ria Bhatt (Senior Salesforce Developer bei Cognizant) fragte in #Agentforce
Gestern 07:48
Agentforce Service Superbadge - Agent not working as expected

On SuperBadge Agentforce Service, I developed the agent and it passed all the challenges of the superbadge.

 

 

And when I preview the 'Film_Festival_Related_Answers' prompt Template asking 'What are the film festival related events?' Question it gives expected response with all the events with the details.

 

 

But when I preview the Coral Cloud Experience agent asking the same question it gives below response which is not expected:

 

"I can assist with questions related to customer support or specific services. If your question is about film festival-related events in a particular context, could you clarify how I can assist you?"

In debug details I found that it is calling the 'Film_Festival_Related_Answers' Prompt successfully and also passing Question variable value to the prompt correctly.

can anyone please help me how to resolve it?

 

#Agentforce  #AgentforceBuilder  #Trailhead Superbadges  #Trailhead Challenges  #Trailhead  #Trailhead Support  #TrailblazerCommunity

9 Antworten
  1. Vishal Soni (MIDCAI CONSULTING)
    Heute 10:50

    Hi @Ria Bhatt

    , 

    you can check following:  

    1. Check for the user created for this agent, and then corresponding profile (which should be Einstein Agent User). 

    Hi , you can check following: 1. Check for the user created for this agent, and then corresponding profile (which should be Einstein Agent User). 2.

    2. Inside this profile, go to Object Settings, and make sure the profile has access to corresponding objects (Knowledge) 

    3. Additionally, Lightening Knowledge Manager is the permission set that enables access to the knowledge articles. 

     

    You can try to assign these and check if it works. 

     

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Swapan Swaroop (MTS bei Salesforce) fragte in #Trailhead Challenges
3. Juni, 11:52
Unable to Sign up for a special Coral Cloud Resorts Developer Edition org

I’m currently working on the “Use Employee Agents to Get Work Done” module and trying to sign up for the required Coral Cloud Resorts Developer Edition org using the special link provided in the module.

 

However, I am not receiving the verification email after submitting the signup form.

  

#Trailhead Challenges

  

 

#Trailhead Support

4 Antworten
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bret lowder
18. Juni, 20:00
when i hit launch on my first playground challenge-it loads a standard looking dash board-i do not see how to the challenge to complete it?

#Trailhead Support

1 Antwort
  1. Keiji Otsubo
    Heute 02:32

    Hi , 

     

    What is the trailhead that is experiencing this issue? Please provide the URL of the trailhead.

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Chenny Anne Dagangon (Mulesoft - Packaged App Development Specialist bei Accenture) fragte in #Trailhead Challenges
17. Juni, 11:37
Not receiving single-use code when trying to merge Work Email to personal Email

Hi Team, 

 

I'm trying to merge my personal trailhead account to my new work email but is not receiving single-use code emails. I've also looked into junk/spam inbox. Not sure how to proceed. 

 

Anyone who has experienced the same before? 

 

 

 

#Trailhead Challenges  #Trailhead Support

4 Antworten
  1. Usman Khan (Volgsol Technologies)
    20. Juni, 05:27

    This happens sometimes. It is recommended to log a case with salesforce support. Visit the url

     and type your question in the search bar. Agentforce will start chat with you. Ask bot log a case for you. It'll ask you to login with a salesforce trailhead org. Provide the details of the issue and bot will log a case for you. Thanks

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Takumi Hiruta fragte in #Trailhead Challenges
14. Juni, 16:41
ハンズオンについて

初歩的な質問で申し訳ございません。 

Coral Cloud Resorts 組織を開こうとすると、期限切れのため開けず、新しいプレイグランドを開きました。 

その際に、新しくCoral Cloudをインストールしたのですが、セットアップのQuick検索に

Einstein Setup

を入力しても出てきません。 

どのような手順が必要でしょうか。 

 

 

#Trailhead Challenges  #Trailhead  #Agentforce  #Trailhead Support

22 Antworten
  1. Keiji Otsubo
    14. Juni, 20:47

    @Takumi Hiruta さん 

     

    正しい環境のプレイグランドなのかを確認してみてください。 

    似たようなプレイグランドも多いです。どのモジュールでしょうか？ 

    URLを教えてください。

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Dan Malakieh fragte in #Trailhead Challenges
15. Juni, 20:18
Can't create Coral Cloud Resorts Developer Edition org.

I'm following the instructions for this training: https://trailhead.salesforce.com/content/learn/modules/use-employee-agents-to-get-work-done/welcome-to-coral-cloud-resorts?trail_id=become-an-agentblazer-champion-2026

 

 

Step 1 is: 

Sign up for a special

Coral Cloud Resorts Developer Edition org.

I follow the link: 

https://trailhead.salesforce.com/promo/orgs/use-employee-agents-to-get-work-done

 

 

I input all my information and wait for an email confirmation that never arrives. I've tried this a few times. What should I do? 

 

#Trailhead Challenges  #Trailhead Support

1 Antwort
  1. Keiji Otsubo
    15. Juni, 20:57

    Hi , 

     

    We are aware of an intermittent issue causing trial org registrations to fail across multiple regions. We recommend waiting to create new trial orgs while we work on a fix.

     

    Please contact 1-800-NO-SOFTWARE if you need any immediate assistance. Thanks for your patience!  

     

     

    Hi , We are aware of an intermittent issue causing trial org registrations to fail across multiple regions. We recommend waiting to create new trial orgs while we work on a fix.

     

     

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Ashutosh Kumar Mishra (Salesforce Devloper bei cloud ingenious) fragte in #Trailhead Challenges
15. Juni, 01:15
Still haven't received my prize for winning the Agentblazer Champion program

Hi everyone 

 

I was really happy when I found out I was a winner in the Agentblazer Champion program. I got the email that said I won on May 8 2026. 

 

It has been more than a month now. I still have not gotten my prize. I also have not gotten any updates on when it will be shipped or how to track it. 

 

Can someone help me figure out what to do ? I would like to know who to talk to about getting my Agentblazer Champion prize. I would really like it if someone, from the Agentblazer Champion program or the community could help me with this. 

 

Thank you. 

#Trailhead Challenges #Agentforce #Trailhead Support #Trailhead 

2 Antworten
  1. Nikhil Kawale (Lancesoft INC)
    15. Juni, 11:44

    Could you please check your Spam/Junk folder as well? If the email is not available there, I would recommend reaching out to the support team for further assistance. 

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Avinash Mane (Salesforce Developer bei EC Council) postete in #Trailhead Challenges
5. Juni, 18:23

Hi everyone,

I'm working on the Use Advanced SQL Techniques challenge in the Data 360 module and I'm stuck on the final challenge validation.

Module: 

https://trailhead.salesforce.com/content/learn/modules/data-exploration-with-data-360-sql-queries/use-advanced-sql-techniques?trail_id=data-360-develop-and-build-solutions&journey=data-360

The challenge asks us to create a complex Data 360 SQL query using a CTE (account_risk) and a subquery, then join Accounts, Individuals, and Contact Point Email records.

I tried the following approach:

WITH account_risk AS (
    SELECT
        account."ssot__Id__c",
        account."ssot__Name__c"
    FROM "ssot__Account__dlm" account
    WHERE EXISTS (
        SELECT 1
        FROM "ssot__Opportunity__dlm" opportunity
        WHERE opportunity.<account_field> = account."ssot__Id__c"
          AND opportunity."ssot__IsClosed__c" = 'false'
          AND opportunity."ssot__Probability__c" <= 50
    )
)
SELECT
    individual."ssot__FirstName__c",
    individual."ssot__LastName__c",
    email."ssot__EmailAddress__c",
    risk."ssot__Name__c"
FROM account_risk risk
INNER JOIN "ssot__Individual__dlm" individual
    ON risk."ssot__Id__c" = individual."ssot__PrimaryAccountId__c"
INNER JOIN "ssot__ContactPointEmail__dlm" email
    ON individual."ssot__Id__c" = email."ssot__PartyId__c"

The query runs, but the challenge validator returns:

Has anyone completed this challenge recently and can confirm:

  1. Which Opportunity-to-Account field should be used?
  2. Whether ssot__IsClosed__c should be compared as a text value or boolean?
  3. If the validator requires a specific join order or exact field names beyond what's listed in the instructions?

Any guidance would be appreciated. Thanks! 

 

#Trailhead Challenges  #Trailhead  #Agentforce  #Salesforce Developer  #Salesforce  #TrailblazerCommunity  #Tableau Cloud  #Tableau Public  #Data Cloud  #Trailhead Support

2 Kommentare
  1. Avinash Mane (EC Council)
    9. Juni, 18:28

    A big thank you to @Shivam Srivastava for helping me resolve an issue I was facing with the "Use Advanced SQL Techniques" challenge in the Data 360 module.

    I was stuck on the final challenge validation and couldn't figure out what was causing the problem. Shivam took the time to guide me through the issue and helped me get it resolved successfully.

    Really appreciate your support, expertise, and willingness to help the Trailblazer community. Thank you, Shivam! 🙌 

     

     

     

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Nikita Talwar (Sr. Technical Business Analyst bei Salesforce) fragte in #Trailhead Challenges
2. Juni, 21:33
Become an Agentblazer Champion 2026 - Help a Guest Out of a Soggy Situation

Need help completing the trail , and looks like my agent is not active anymore or for some reason I have this error "Something went wrong. Refresh and try again." 

 

Org

https://dak00000lvtvleag-dev-ed.develop.lightning.force.com/lightning/page/home

 

 

#Trailhead Challenges  #Trailhead  #Trailhead Support

10 Antworten
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Sachin Pawar fragte in #Trailhead
4. Juni, 07:55
Online proctoring option missing for all exams

Hi everyone, 

 

After an exam revocation on October 3, 2025 , my Trailhead account now only shows the "Test Center" option for every certification. The online proctored option is completely missing. 

 

I opened a support case, but it was closed with no fix. Has anyone experienced this? How can I get the online proctoring option restored? 

 

I rely on online exams due to location constraints. Any advice or escalation contacts would be greatly appreciated. 

 

Thanks, 

Sachin 

 

#Trailhead  #Certifications  #TrailblazerCommunity  #Trailhead Support  #TrailblazerCommunityHelp

2 Antworten
  1. Usman Khan (Volgsol Technologies)
    4. Juni, 09:51

    You are right as option is not available in few countries and few certifications. Re-Open the case and request them to provide the online option.

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