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Salesforce Knowledge Basics
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Salesforce Knowledge Basics

Create a knowledge base in which to ground AI for better customer service outcomes.

Start
+300 points
Foundational
Customer Service Professional
~30 mins
+300 points
Foundational
Customer Service Professional
~30 mins
~30 mins

Available on these trails

Skills you will gain

Complete the badge to build your expertise. Learn More

Skills

  • Process Improvement and Optimization
  • Customer Service
  • Technical Support and Services
  • Business Intelligence

Products

  • Agentforce Service
  • Agentforce 360 Platform

Discover More

Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.