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主题#Trailhead Support

#Trailhead Support66 人正在讨论

提问...
Chenny Anne Dagangon (Accenture 的 Mulesoft - Packaged App Development Specialist) 提问于 #Trailhead Challenges
6月17日 11:37
Not receiving single-use code when trying to merge Work Email to personal Email

Hi Team, 

 

I'm trying to merge my personal trailhead account to my new work email but is not receiving single-use code emails. I've also looked into junk/spam inbox. Not sure how to proceed. 

 

Anyone who has experienced the same before? 

 

 

 

#Trailhead Challenges  #Trailhead Support

4 个回答
  1. Usman Khan (Volgsol Technologies)
    6月20日 05:27

    This happens sometimes. It is recommended to log a case with salesforce support. Visit the url

     and type your question in the search bar. Agentforce will start chat with you. Ask bot log a case for you. It'll ask you to login with a salesforce trailhead org. Provide the details of the issue and bot will log a case for you. Thanks

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Takumi Hiruta 提问于 #Trailhead Challenges
6月14日 16:41
ハンズオンについて

初歩的な質問で申し訳ございません。 

Coral Cloud Resorts 組織を開こうとすると、期限切れのため開けず、新しいプレイグランドを開きました。 

その際に、新しくCoral Cloudをインストールしたのですが、セットアップのQuick検索に

Einstein Setup

を入力しても出てきません。 

どのような手順が必要でしょうか。 

 

 

#Trailhead Challenges  #Trailhead  #Agentforce  #Trailhead Support

22 个回答
  1. Keiji Otsubo
    6月14日 20:47

    @Takumi Hiruta さん 

     

    正しい環境のプレイグランドなのかを確認してみてください。 

    似たようなプレイグランドも多いです。どのモジュールでしょうか？ 

    URLを教えてください。

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Dan Malakieh 提问于 #Trailhead Challenges
6月15日 20:18
Can't create Coral Cloud Resorts Developer Edition org.

I'm following the instructions for this training: https://trailhead.salesforce.com/content/learn/modules/use-employee-agents-to-get-work-done/welcome-to-coral-cloud-resorts?trail_id=become-an-agentblazer-champion-2026

 

 

Step 1 is: 

Sign up for a special

Coral Cloud Resorts Developer Edition org.

I follow the link: 

https://trailhead.salesforce.com/promo/orgs/use-employee-agents-to-get-work-done

 

 

I input all my information and wait for an email confirmation that never arrives. I've tried this a few times. What should I do? 

 

#Trailhead Challenges  #Trailhead Support

1 个回答
  1. Keiji Otsubo
    6月15日 20:57

    Hi , 

     

    We are aware of an intermittent issue causing trial org registrations to fail across multiple regions. We recommend waiting to create new trial orgs while we work on a fix.

     

    Please contact 1-800-NO-SOFTWARE if you need any immediate assistance. Thanks for your patience!  

     

     

    Hi , We are aware of an intermittent issue causing trial org registrations to fail across multiple regions. We recommend waiting to create new trial orgs while we work on a fix.

     

     

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Swapan Swaroop (Salesforce) 提问于 #Trailhead Challenges
6月3日 11:52
Unable to Sign up for a special Coral Cloud Resorts Developer Edition org

I’m currently working on the “Use Employee Agents to Get Work Done” module and trying to sign up for the required Coral Cloud Resorts Developer Edition org using the special link provided in the module.

 

However, I am not receiving the verification email after submitting the signup form.

  

#Trailhead Challenges

  

 

#Trailhead Support

2 个回答
  1. Nikhil Kawale (Lancesoft INC)
    6月15日 11:49

    Hii 

     

    If the email is still not received after completing the sign-up process, I recommend contacting the Trailhead Support team for further assistance 

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Ashutosh Kumar Mishra (cloud ingenious 的 Salesforce Devloper) 提问于 #Trailhead Challenges
6月15日 01:15
Still haven't received my prize for winning the Agentblazer Champion program

Hi everyone 

 

I was really happy when I found out I was a winner in the Agentblazer Champion program. I got the email that said I won on May 8 2026. 

 

It has been more than a month now. I still have not gotten my prize. I also have not gotten any updates on when it will be shipped or how to track it. 

 

Can someone help me figure out what to do ? I would like to know who to talk to about getting my Agentblazer Champion prize. I would really like it if someone, from the Agentblazer Champion program or the community could help me with this. 

 

Thank you. 

#Trailhead Challenges #Agentforce #Trailhead Support #Trailhead 

2 个回答
  1. Nikhil Kawale (Lancesoft INC)
    6月15日 11:44

    Could you please check your Spam/Junk folder as well? If the email is not available there, I would recommend reaching out to the support team for further assistance. 

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Avinash Mane (EC Council 的 Salesforce Developer) 发布于 #Trailhead Challenges
6月5日 18:23

Hi everyone,

I'm working on the Use Advanced SQL Techniques challenge in the Data 360 module and I'm stuck on the final challenge validation.

Module: 

https://trailhead.salesforce.com/content/learn/modules/data-exploration-with-data-360-sql-queries/use-advanced-sql-techniques?trail_id=data-360-develop-and-build-solutions&journey=data-360

The challenge asks us to create a complex Data 360 SQL query using a CTE (account_risk) and a subquery, then join Accounts, Individuals, and Contact Point Email records.

I tried the following approach:

WITH account_risk AS (
    SELECT
        account."ssot__Id__c",
        account."ssot__Name__c"
    FROM "ssot__Account__dlm" account
    WHERE EXISTS (
        SELECT 1
        FROM "ssot__Opportunity__dlm" opportunity
        WHERE opportunity.<account_field> = account."ssot__Id__c"
          AND opportunity."ssot__IsClosed__c" = 'false'
          AND opportunity."ssot__Probability__c" <= 50
    )
)
SELECT
    individual."ssot__FirstName__c",
    individual."ssot__LastName__c",
    email."ssot__EmailAddress__c",
    risk."ssot__Name__c"
FROM account_risk risk
INNER JOIN "ssot__Individual__dlm" individual
    ON risk."ssot__Id__c" = individual."ssot__PrimaryAccountId__c"
INNER JOIN "ssot__ContactPointEmail__dlm" email
    ON individual."ssot__Id__c" = email."ssot__PartyId__c"

The query runs, but the challenge validator returns:

Has anyone completed this challenge recently and can confirm:

  1. Which Opportunity-to-Account field should be used?
  2. Whether ssot__IsClosed__c should be compared as a text value or boolean?
  3. If the validator requires a specific join order or exact field names beyond what's listed in the instructions?

Any guidance would be appreciated. Thanks! 

 

#Trailhead Challenges  #Trailhead  #Agentforce  #Salesforce Developer  #Salesforce  #TrailblazerCommunity  #Tableau Cloud  #Tableau Public  #Data Cloud  #Trailhead Support

2 条评论
  1. Avinash Mane (EC Council)
    6月9日 18:28

    A big thank you to @Shivam Srivastava for helping me resolve an issue I was facing with the "Use Advanced SQL Techniques" challenge in the Data 360 module.

    I was stuck on the final challenge validation and couldn't figure out what was causing the problem. Shivam took the time to guide me through the issue and helped me get it resolved successfully.

    Really appreciate your support, expertise, and willingness to help the Trailblazer community. Thank you, Shivam! 🙌 

     

     

     

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Nikita Talwar (Salesforce 的 Sr. Technical Business Analyst) 提问于 #Trailhead Challenges
6月2日 21:33
Become an Agentblazer Champion 2026 - Help a Guest Out of a Soggy Situation

Need help completing the trail , and looks like my agent is not active anymore or for some reason I have this error "Something went wrong. Refresh and try again." 

 

Org

https://dak00000lvtvleag-dev-ed.develop.lightning.force.com/lightning/page/home

 

 

#Trailhead Challenges  #Trailhead  #Trailhead Support

10 个回答
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Sachin Pawar 提问于 #Trailhead
6月4日 07:55
Online proctoring option missing for all exams

Hi everyone, 

 

After an exam revocation on October 3, 2025 , my Trailhead account now only shows the "Test Center" option for every certification. The online proctored option is completely missing. 

 

I opened a support case, but it was closed with no fix. Has anyone experienced this? How can I get the online proctoring option restored? 

 

I rely on online exams due to location constraints. Any advice or escalation contacts would be greatly appreciated. 

 

Thanks, 

Sachin 

 

#Trailhead  #Certifications  #TrailblazerCommunity  #Trailhead Support  #TrailblazerCommunityHelp

2 个回答
  1. Usman Khan (Volgsol Technologies)
    6月4日 09:51

    You are right as option is not available in few countries and few certifications. Re-Open the case and request them to provide the online option.

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Maharshi Devaraj Kuchana (Acxiom 的 Sr Director, Solution Architecture) 提问于 #Trailhead Challenges
4月29日 21:47
Getting Challenge not yet complete in Agentforce Builder Org Whoops, looks like there was a problem. Please try again. Tried with 2 different orgs, same error.

Getting Challenge not yet complete in Agentforce Builder Org

Whoops, looks like there was a problem. Please try again. Tried with 2 different orgs, same error. 

Build a Service Agent with Agentforce Builder Tools

  

Everything in the org looks good. Agent preview works as expected. Community site published and the agent there works as expected. 

 

Update (April 30, 2026. 9AM EST): Salesforce trailhead support team mentioned they are aware of the issue and is working on fixing it on the case I created. Looks like we just have to wait for it to be fixed. 

 

Update (April 30, 2026. 3:30PM EST): Issue is resolved, reverifying with same org worked.

 

#Trailhead Challenges

36 个回答
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MOHAMMED SIRAJ ZAMA (VSB College 的 Student) 提问于 #Salesforce Admin
5月25日 12:33
How can i get Open CTI Software and Call Center Option?

I followed every Instruction from Trailblazer module, "Add The SoftPhone Utility to Your App" but after following the exact instruction im unable to find those options Like Open CTI Software and Call Center. AI Says this is due to Ongoing maintenance then how am i supposed to complete my learning trail if anyone got tricks help me out. 

 

#Salesforce Admin  #Trailhead Challenges  #Trailhead  #Certifications  #Trailhead Support

2 个回答
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