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#Trailhead Support41 人正在讨论

提问...
Kajal .
9月10日 18:34
I’m registering for the Salesforce Platform Developer I certification exam, but my legal name is only “Kajal” and I do not have a legal last name. What should I enter in the Legal Last Name field?

I’m giving the Salesforce Platform Developer I (PLAT-DEV-201) certification exam. My government-issued ID contains only the name Kajal, with no surname/last name. However, the Trailhead Academy exam registration form requires both a Legal First Name and Legal Last Name. I want to make sure I enter the correct information so that my name matches my ID and I am not denied exam check-in. What should I enter as my legal last name? 

 

#Trailhead Support

2 个回答
  1. Matt Thomas (Fusion Risk Management)
    9月10日 21:20

    I concur that you should try a support case. Hopefully you hear back soon. Another option would be to try to put it in as your first name and last name.

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Mamta Basnet (xm 的 Senior Salesforce Consultant) 提问于 #VSCODE
9月9日 00:32
error says: AuthCodeUsernameRetrievalError while authenticating salesforce org with VS Code

error says: AuthCodeUsernameRetrievalError while authenticating salesforce org with VS Code 

 

#VSCODE  #Trailhead Support

9 个回答
  1. Keiji Otsubo
    9月10日 20:39

     

    Please try logging in to your Salesforce org.

    SFDX: Authorize an Org
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Rahul Mahato (CloudKaptan 的 Developer)
2024年1月23日 07:24
Hi,

In last trailhead module I have obtained the code coverage asked in the challenge Apex Advanced specialist but still getting a error. Can you please help in this regard.

case2.png
case3.png
2 个回答
  1. Gudimetla Veera Venkata Satyanarayana (TATA Consultancy Services Limited)
    2024年1月23日 07:27

    @Rahul Mahato

    Please log a case in Trailhead for help regarding Superbadges, they can help you better with this. 

    •    Super badges are part of the credentialing program, 
    • Please make sure you Signed up for a free org with special configuration
    • Please check prerequisite.
    • If not working, then log the case.  
    • Please Check out the Superbadge Challenge Help article (https://trailhead.salesforce.com/help?article=Superbadge-Challenge-Help). 
    • To log a case click HERE then  click "Log a Ticket"
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SREEMANTH K (CONSCENDO TECHNOLOGIES PRIVATE LIMITED 的 Salesforce Developer) 提问于 #B2C Commerce
9月8日 14:22
In new Salesforce Dev Orgs, the B2B Commerce Setup Assistant (Commerce Basic Setup) fails to complete stuck at 3 of 6 steps. Specifically, Sharing Settings Inventory fails with "We couldn't set up all of the features," and Retry doesn't resolve it.

 

In new Salesforce Dev Orgs, the B2B Commerce Setup Assistant (Commerce Basic Setup) fails to complete stuck at 3 of 6 steps. Specifically, Sharing Settings Inventory fails with

 

 

 

#B2C Commerce  #B2B Commerce  #Pardot B2b Marketing Automation  #Salesforce Developer  #Commerce Cloud DEV101  #Trailhead Support  #Support  #Service & Support  #Support Ticket

1 个回答
  1. Aman Kumar (Kshiprex Pvt Ltd)
    9月8日 16:21

    Hi Sreemanth — this one is almost always the sharing-settings step on the Inventory objects rather than a problem with your Commerce licenses. Things to try, in order: 

     

    1) Set up the Inventory sharing manually instead of using Retry. Click the "Set up manually" link on the Inventory row, then go to Setup → Sharing Settings → Organization-Wide Defaults → Edit. Set Default Internal Access for Location and Location Group

    to Public Read/Write, keep "Grant Access Using Hierarchies" checked, and Save. Sharing recalculation runs asynchronously, so wait for the confirmation email before going back to the assistant. 

     

    2) Don't hit Retry while a sharing recalculation is still running.

    If the assistant tries to change org-wide defaults while another recalculation is in flight, the step fails with exactly that generic "We couldn't set up all of the features" message. Wait until it finishes, then Retry so it can continue to steps 4–6. 

     

    3) Check Setup → Deferred Sharing Maintenance and Setup → Background Jobs.

    If deferred sharing calculation is suspended in the org, the assistant can't update org-wide defaults at all. 

     

    4) Confirm the Inventory objects are actually provisioned.

    Location and Location Group come with Inventory Management / Omnichannel Inventory, and a plain new Developer Edition org isn't always fully provisioned for Commerce. If those objects are missing, spinning up a Commerce-enabled trial org (B2B/B2C Commerce trial signup or Environment Hub) is the fastest route. 

     

    5) Check the running user's permissions.

    Make sure whoever runs the assistant has the Commerce Admin permission set plus Modify All Data / Manage Sharing. 

     

    Once Inventory sharing is set manually, the assistant should treat the step as complete and let you finish the rest. If it still sticks at 3 of 6 after recalculation completes, check the Setup Audit Trail around the failure timestamp and raise a support case — the generic message doesn't tell you which object failed, but Support can see it. 

     

    Hope that helps.

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Ankita Banerjee 提问于 #Trailhead Challenges
7月17日 13:43
Required help in Use Employee Agents to Get Work Done -> Navigate Guest Experience Bookings.

I create the new playground and also tried with old playgrounds with all the set ups. But every time getting below error while trying to delete the booking. I followed the same prompt mentioned in training. 

 

It looks like there was an issue canceling the booking tied to this session. The system encountered an unexpected error while processing the request. You might want to try again later, or I can assist you in reaching out to support for further help. Let me know how you'd like to proceed! (Session ID: 019f7047-33a9-7a38-a7ae-2feff29e6697) 

 

It seems there was an issue canceling the booking tied to session S-00007736. The system encountered an unexpected error while processing the request. You might want to try again later, or I can assist you in reaching out to support for further help. Let me know how you'd like to proceed! (Session ID: 019f7047-33a9-7a38-a7ae-2feff29e6697) 

 

#Trailhead Challenges  #Trailhead Support  #Trailhead

4 个回答
  1. Monisha M
    8月27日 13:27

    last task summit mattein enna pannala 

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Brindha S (Government College of Engineering,Erode)
8月10日 12:00
Unable to create Custom Agentforce Builder Playground I am trying to complete the “Quick Start: Assemble a Service Agent with Agentforce Builder” unit for Become an Agentblazer Champion 2026. The unit requires a new Custom Agentforce Builder Playground. W

#Trailhead Support

7 个回答
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Chris Cutlip (Leaf Home 的 Senior Manager Business Architecture / Salesforce Solution Architect) 提问于 #Trailhead Challenges
2025年6月15日 23:33
Issue with "Migrate Users with User Access Policies"

Trying to complete Migrate Users with User Access Policies and getting an error. 

 

Challenge not yet complete in

XX DEV ORG.

In the policy’s user criteria, we can’t find a filter for ‘Group’ equalling ‘Technical_Support’. 

 

This is a new dev org that has user access policies enabled.  I completed the prior module in this org.   

 

User Access Policy has been created with the correct criteria and action as far as I can tell.  I looked for misspellings, API name differences, etc.  Everything looks good.  See screenshot. 

 

What am I missing?  Is this a technical issue or have I configured something wrong? 

Issue with

 

 

 

#Trailhead Challenges  #Trailhead Support  #Trailhead Developer Org

19 个回答
  1. Chris Cutlip (Leaf Home)
    2025年6月25日 14:38

    I received a message from the case owner today that the issue had been resolved.  They asked me to check the challenge again and it passed.  All is good. 

     

    Anyone else having this issue should check theirs too.  I assume it will pass for others as well. 

     

    @Marci Breen

     

    @Luis Daniel Castañeda Vargas

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Oswald Van Rooy (Bluesky 的 Senior Salesforce Consultant) 提问于 #Trailhead Challenges
8月16日 20:12
Anyone that can assist with this error on trailhead : We can't find the Submit for Approval button with the correct criteria on the Research Proposal Record Page.

Details : I have checked everything , the approval process , lightning record page , permissions , app assignment etc :( and still stuck after 3 days... 

 

Thank you  

 

 

Anyone that can assist with this error on trailhead : We can't find the Submit for Approval button with the correct criteria on the Research Proposal Record Page.

 

 

 

#Trailhead Challenges  #Trailhead Superbadges  #Trailhead Support

2 个回答
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Suhani Bhargava (None 的 Sr Salesforce Consultant) 提问于 #Sales Cloud
8月7日 10:01
How can I display custom Opportunity Contact Role fields in the "Add Contact Role" popup on an Opportunity?

I created several custom fields on the Opportunity Contact Role object. I want these fields to be available in the "Add Contact Role" popup that appears when adding a Contact Role from an Opportunity.

I have already added the custom fields to the Opportunity Contact Role Multi-Line Layout, but they are still not displayed in the popup.

Is this popup customizable to show custom Opportunity Contact Role fields? If so, are there any additional configuration steps required? If not, what is the recommended Salesforce approach for capturing custom Opportunity Contact Role field values during contact role creation?

I've attached a screenshot for reference. 

How can I display custom Opportunity Contact Role fields in the

 

 

 

#Sales Cloud  #Salesforce  #Salesforce Developer  #Salesforce Admin  #TrailblazerCommunity  #Trailhead  #Trailhead Superbadges  #Trailhead Support  #Salesforce CPQ & Billing

4 个回答
  1. Shashank kundar . (Student)
    8月11日 03:34

    Hi Suhani, currently, Salesforce does not support customizing the standard 'Add Contact Role' multi-line layout pop-up to display custom fields, even if you add them to the multi-line layout. This is a known platform limitation.Recommended Approach: As a workaround, you can create a custom Screen Flow using Flow Builder to capture the contact roles along with your custom fields, and expose it via a custom quick action button on the Opportunity page.

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Mo Ahmed 发布于 #Trailhead Challenges
8月2日 20:04

Seeking Guidance on Escalating Salesforce Certification Exam Issue (OnVUE Technical Failure) 

 

Hello Trailblazer Community,

I'm looking for guidance from anyone who has experienced a similar situation or knows the appropriate escalation path within the Salesforce Certification program.

I was scheduled to take a Salesforce certification exam through the Pearson VUE OnVUE platform. Prior to the exam, the OnVUE system flagged an issue on my laptop. I immediately addressed the issue and verified that the corrective action had been completed. However, the OnVUE application continued to report the issue and would not allow me to proceed with the exam.

As a result, I was unable to launch the exam and ultimately missed the scheduled appointment. The failure appears to have been related to the testing platform's inability to recognize that the issue had already been resolved, rather than a lack of compliance on my part.

I opened a support case with Salesforce Trailhead/Certification Support immediately after the incident. Unfortunately, despite providing details of the situation, I have not been successful in obtaining a resolution or reinstatement of my exam attempt.

At this point, I am respectfully seeking advice on the following:

  • Has anyone successfully escalated a similar certification-related issue?
  • Is there a Certification Operations, Credentialing, or management escalation path that can review cases involving technical failures during the exam launch process?

I am simply seeking a fair review of a situation where a technical issue prevented me from taking an exam that I had prepared for and scheduled in good faith.

I appreciate any guidance, recommendations, or experiences that others in the community are willing to share.

Thank you. 

 

Mo Ahmed 

 

#Trailhead Challenges  #TrailblazerCommunity  #Trailhead Support  #Trailhead

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