#TrailblazersfortheFuture0 discussing

What a pleasure it was to meet so many of our East Coast Trailblazers at Frost and Sullivan East Mind Exchange earlier this week.  Such great though leadership ideas and discussion around manager and agent empowerment and up-skilling strategies.  We also discussed great ways to continue with our own career growth and development beyond the conference. I encourage you to connect with the rest of our Service Cloud Trailblazers here in the Service Insider community and connect more deeply with fellow Trailblazers for the Future community members.  We are looking forward to continuing the conversation with you here! 

@Bill McGovern @Trista Miller @Klaus Buesselmann @Andy Wood @Nicole Theriot @Nicole Sult @Kourtney Martin @Allison Johnson #T4TF #TrailblazersfortheFuture #Service Cloud #Servicetrailblazers #SuperAgents #SuperManagers #Career Exploration #Trailhead 

Your Feedback Requested - Community Content and Engagement Survey

As we continue to grow and evolve our Service Trailblazer community, we'd like to connect with you, our Service Trailblazers, to understand what content you'd like to see here in the community and what would be most useful to you. Please take a few moments to complete the survey below so we may deliver you the most valuable opportunities and content. 

Please follow the link below and take the next 8-10 minutes to complete the survey: https://goo.gl/forms/HIE5EpqpREOkVJYz1

#Servicetrailblazers #Service Cloud #Trailblazers #T4TF #TrailblazersfortheFuture @* Service Cloud * 

Fantastic listening session this week with our incredible Melbourne #ServiceTrailblazers!  Thank you for giving your insights and feedback about #TrailblazersfortheFuture and how we scale the program to build super managers and agents and provide career growth opportunities in the Salesforce economy - specifically for #Service Cloud!  @Olga Milionis @Sean Adrichem @Olga Milionis @Marcelle Schmidt @Deena Yuille it was SUCH a pleasure to meet you all and I look forward to implementing your ideas and continuing to work with you on this and other programs in ANZ and across APAC! #T4TF #Agents #Managers #Service @David Gardner @Stephanie McCredie @Karen Hendrickx @Matthew Porta @Gari Johnson @Kourtney Martin @Conor Volpe @Mercedes McAndrew 

Thank you to all of our #Trailblazers for coming to our #TrailblazersfortheFuture workshop in Plano, TX last Thursday!  This was our best event yet, with interesting and interactive discussion around communicating with customers in new and emerging channels and leading with EQ and empathy. Together, we heard from amazing thought leaders, learned from subject matter experts and each other, and took away best practices for hiring, motivating, coaching, and training high performing contact center teams.  A very special "thank you" to our gracious hosts from Intuit -  @Loren Lacy @Fiona Blakesley @Luana Toney, and @Julie Avila, for setting us up for an incredible day of thought leadership, networking, hands on learning, and strategic insights. Thank you as well to @Julie O'Donnell from Timetrade, who flew out from MA to share her expertise and experience in building and engaging with a team of exceptional #managers and #agents.  

Missed the Plano event?  Don't worry...we have two more #TrailblazersfortheFuture  events this year.  Check out our roadshow schedule at http://salesforce.com/t4tf and join us as we unite our leaders in customer service excellence! #T4TF #Trailhead #Service Cloud 

@Kourtney Martin @Conor Volpe @Amy Rost @Sarah Patterson @Todd Enders @Zoe Fishman @Nicole Sult @Kevin Bosak @Stacie Heim

Check out how ServiceCloud with #T4TF and Trailhead are bridging the #agent training gap and provide job opportunities to the service workforce: https://www.salesforce.com/blog/2018/07/trailblazers-future-customer-care-professionals.html

#Managers! #Agents! Join us in Plano, TX this Thursday, 7/26 at Intuit https://sforce.co/2A41Gnw

#TrailblazersfortheFuture 

@Jean Velonis (MVP | WITness Success | Desert Financial) @Nicole Granucci (Salesforce) @Conor Volpe (Salesforce) @Sarah Patterson (Salesforce) @Todd Enders (Salesforce) @Cristina Moscoso (Salesforce) @Elna Miller (Salesforce (#BeReleaseReady)) @Nicole Sult (Lippert Components) @Loren Lacy (Intuit) @John De Santiago(ShellBlack.com, LLC) @Joni Bryan (Now IT Matters) @Terry Cole (Street Youth Ministry of Austin) @Chris Duarte @Kris Lande @Dr. Natalie Petouhoff @Kourtney Martin @Darren Brady-Harris 

**PLANO, TX, WE'RE COMING TO YOU!**

Register for "Trailblazers for the Future" and Prepare Your Contact Center Team to Transform Customer Service 

Join Service Cloud Thursday, July 26th for Trailblazers for the Future - a free, hands-on interactive workshop where you'll learn:

1. How to hire, motivate, train and coach agents in the age of digital customer service 
2. Take away powerful action plans and meet colleagues to learn new best practices
3. Discover tools like new Manager and Agent Trails in Trailhead, designed to prepare your contact center workforce 

LANDING PAGE: https://sfdc.co/cOVkW

REGISTER TODAY: https://sfdc.co/OTZw2 

Learn more at www.salesforce.com/t4tf and check out other upcoming events if you can't make the Plano event! 

#T4TF #TrailblazersfortheFuture #Trailhead #Managers #Agents #Contactcenter #Servicecloud @Nicole Granucci @Conor Volpe @Texas Dreamin' @Dallas User @Loren Lacy @Julie O'Donnell @Todd Enders @Jean Velonis @Cristina Moscoso 

Trailblazers for the Future is coming to Plano, TX!!! - Prepare Your Contact Center Team to Transform Customer Service 

Join Service Cloud Thursday, July 26th for Trailblazers for the Future - a free, hands-on interactive workshop where you'll learn:

1. How to hire, motivate, train and coach agents in the age of digital customer service 
2. Take away powerful action plans and meet colleagues to learn new best practices
3. Discover tools like new Manager and Agent Trails in Trailhead, designed to prepare your contact center workforce 

REGISTER TODAY: https://sfdc.co/OTZw2 

Learn more at www.salesforce.com/t4tf and check out other upcoming events if you can't make the Plano event! 

#TrailblazersfortheFuture #T4TF #Managers #Agents #Service Cloud #Fieldservicelighting #Trailhead 

@Jean Velonis @Nicole Granucci @Conor Volpe @Sarah Patterson @Todd Enders @Shep Hyken @Cristina Moscoso @Elna Miller @Nicole Sult @Loren Lacy @John De Santiago @Joni Bryan @Terry Cole 

#TRAILBLAZERSFORTHEFUTURE Las Vegas next week!

Las Vegas customers get ready!  Join Trailblazers for the Future #T4TF next week to learn the business and soft skills needed to prepare your contact center workforce for Omichannel customer interactions in the Fourth Industrial Revolution.  This particular workshop has been folded into CCW 2-day University's Future Leaders Certification program. Salesforce customers who wish to attend the stand alone workshop on 6/20-6/21 are eligible for a FREE pass with our reg link (a $599 value plus cost of CCW conference pass). Space is limited...only a few seats left...so hurry and register today!

Links:

Reg: https://www.salesforce.com/form/event/trailblazers-for-the-future/ccw-vegas/

Landing Page/Info: https://www.salesforce.com/events/trailblazers-for-the-future/lasvegas/overview.html

Note: To get the most out of your week in Las Vegas, check out CCW Expo pass options here: https://www.customercontactweek.com/srspricing

@Todd Enders @Sarah Patterson @Conor Volpe @Kourtney Martin @Las Vegas Managers @Las Vegas SMART Support @Las Vegas Warehouse @Bubba Gump - Las Vegas @Landry's - Las Vegas @My Gym Las Vegas @Rainforest Cafe - Las Vegas @Landry's - Las Vegas @AL of Las Vegas Site Admin @Mastro's - OC Las Vegas @Las Vegas Culinary @Mathnasium of Northwest Las Vegas @Fidel Mercado @Mike Rosazza

@Beth Cofsky @Cesar Sanchez @Julie Solliday @Paul de Paschalis @Jean Velonis @CSG