#Education Cloud4 discussing

Greetings one and all!      I'm just getting started with Education Cloud, and from my overview understanding, it seems to be mostly for educational institutes, not public sector departments and agencies.  Has anyone used it to track Continuing Education credits at a State or local level, in order to verify qualifications for constituents to maintain their teaching license?    I'd love to set up a dialogue for "lessons learned".  Dutch DeVries  Pennsylvania Department of Education     

Hi there, 

I don't see any direct relationship between the learner program or Learning program Plan and the Academic Term Education data model. Is it advisable to create a lookup to the Academic term on either of the objects? 

Recommendations are not sent when both the applicant and the recommender use gmail. DKIM is Active.  The email log shows the error: 

550-5.7.26 Your email has been blocked because the sender is unauthenticated. 

550-5.7.26 Gmail requires all senders to authenticate with either SPF or DKIM. 

550-5.7.26  

550-5.7.26  Authentication results: 

550-5.7.26  DKIM = did not pass 

550-5.7.26  SPF [

] with ip: [18.135.24.81] = did not pass 

550-5.7.26  

Hello, I’m reaching out for help or to get some experience.

After configuring Education Cloud's "collect recommendations" feature, I tested the process by logging in as an applicant, starting an application, and requesting a recommendation. 

The process creates the Contact and the Application Recommender records, which trigger the Send Recommender Survey flow. However, the recommender never receives the survey invitation email. 

My assumption is that the Send Survey Invitation flow action attempts to create a SurveyInvitation record, but the applicant's Community Plus license may not grant the permissions to create SurveyInvitation records. Has anyone else experienced the same behavior? 

I'm new to a company that uses both contacts and leads. Here is the issue we are encountering:     We get lists of potential students (we use Education Cloud) from various sources (sign-ups from events, etc). Once they apply, they are converted to a contact / Person Account. If the person's name ends up on another list (through another event sign-up, etc), our data team doesn't know if the applicant is a contact or a lead (because they're not a contact until they apply). They've historically imported leads, but this is causing a lot of duplicates to be created.    Does anybody have recommendations for how to set up a system (flow, ideally) that would allow our import file to:   1) Check for any contacts (person accounts) and update those records if the contact exists.  2) If the contact doesn't exist: Check for any leads and update or create as needed.    Thanks in advance! 

@Agentforce Education (Education Cloud) 

We use person accounts through Education Cloud. I need to update the Type field on the Account object, but all I have is the Contact ID.  

1) Any ideas if it's possible through just an import? I've tried with every variation I can think of, but I just don't think the Contact ID is enough to tie it to the Account for an import. 

2) I've made a hidden field on the contact record and tried creating a flow to update the Type field anytime the hidden field is updated (we'll just update the hidden field through an import). For some reason, it's not working!  

Does anybody have any history of what has worked for them in a situation like this? Thank you in advance!   

During the last Education Summit I heard there was a plan for a native recommendations module? Since then not heard anything else, so reaching out to see if anyone else had heard of this? We're in the middle of discovery with an implementation partner and wanted to make sure we're not building custom solution if there's an out-of-the-box option in the near future...Thanks! #Education Cloud

I am implementing education cloud at a university.   

I setup a Learning (e.g. BA in Mathematics) and a Learning Program (e.g. BA in Mathematics with designated application start and end date).   

Question 1:  I want to enroll students into the Learning Program into which they were accepted. According to the object model, it looks like I need to create a Learing Program Plan record (that has a master detail lookup to the Learning Program) and a Learner Program record (that has a lookup to the Learning Program Plan).  What is the value of the Learning Program Plan record?  Is it ok to directly associate the Learning Program with the Learning Program / Learning and bypass the Learning Program Plan? 

Question 2:  What is the relationship between the Academic Term Enrollment record and the Learner Program?  I'd like to capture the semesters a student was enrolled in a specific Learner Program (?).  Should this be done by adding a lookup to the Learning Program on the Academic Term Enrollment record or is there a better way to do this?