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#Automotive Cloud0 discussing

Hi Automotive Cloud community,

I am learning the basics about Automotive Cloud.

When you create an asset you don't see any possibility to attach a vehicle on the layout. Even if I added the field Vehicle on the Asset page layout, it is not being displayed on the Asset record I just created. If a review the record page, the field Vehicle is there but as read only. .If I check the FLS on the field Vehicle on the Asset object, it appears as editable or visible. That is a weird thing.

 

Besides, I see that first when I go to the Vehicle record I want to associate with the Asset record I created, and associate the asset I created on that Vehicle page layout, the vehicle gets associated with the asset I created on the Asset page layout.

 

Can please somebody explain to me this weird behavior?.

 

@* Automotive Cloud *,

 

@Automotive Cloud

3 answers
  1. Apr 21, 8:29 PM

    This behavior is actually related to how Automotive Cloud handles object relationships between Vehicle and Asset records. In many cases, the Vehicle lookup on Asset is controlled by the data model configuration rather than just page layout or FLS, which is why it shows as read-only on the Asset side.

    The association is often intended to be created from the Vehicle record first, which then propagates the relationship back to the Asset—this is why you’re seeing it work in that direction.

    If you’re working on vehicle data management or need to validate vehicle records (like accident history or related info in real-world use cases), this tool might also help in practical scenarios: 

     

    https://evgfinescheck.com/evg-accident-check/

    It’s a common pattern in Automotive Cloud to restrict direct edits depending on system logic and relationship ownership.

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Hello, I am trying to determine the best method to match Dealers to a Customer Account.

i.e. our Org is a dealer network and customers (accounts) can be customers of multiple dealers. i.e. they may have bought vehicles from different dealers or service at different dealers.  

 

Dealers are of course represented by Accounts too.

Has any one architected such a data structure

the best I can come up with is anew relationship with a custom junction object. I am just surprised that Auto Cloud doesn't already have something 

7 answers
  1. Aug 19, 2025, 1:33 PM

    Hello, 

    This is a common challenge in dealer network implementations — matching dealers with the right customer accounts efficiently and accurately. 

    Recommended Approach: Use Experience Cloud for Dealer Assignment

     

    Salesforce Help suggests leveraging

    Experience Cloud (formerly Community Cloud) to facilitate the assignment of leads or opportunities to dealer groups. This architecture enables a scalable and easily maintainable structure for dealer distribution and access control Salesforce

    By creating a gated dealer portal through Experience Cloud, you can: 

    • Define dealer groups and map them to specific account segments or territories.
    • Control visibility and access — dealers only see accounts assigned to them.
    • Automate the handoff of leads or opportunities from your internal team to external dealer networks.

     

    Implementation Steps

    might include: 

     

    1. Set up an Experience Cloud site for dealers.
    2. Configure dealer groups or roles within that site.
    3. Build assignment logic — perhaps using criteria such as geography, industry, or dealer specialization.
    4. Automate assignment via Flow, Apex, or declarative sharing rules based on these criteria.
    5. Monitor and audit assignments to ensure accuracy.

     For more details on related processes and strategies, you can also explore external resources. 

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4 answers
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Hello Automotive Cloud Trailblazers

 

The Salesforce Research & Insights team invites you to participate in a 

60-minute feedback session. We are interested in learning more about Service Processes within the Automotive Finance industry. Sessions will take place remotely via Google Meet in May

 

If you are chosen to participate in this study, you will receive a $100 e-gift card (USD or local equivalent) as a small token of our appreciation for your valuable feedback and time. You can redeem this at any of your favorite retailers or donate to a charity of your choosing. 

 

If you’re interested in participating, please complete this pre-study questionnaire to ensure your background is a good fit. If selected for this activity, you’ll receive a follow-up email in the next couple of days with further details. 

 

Survey URL: https://www.surveymonkey.com/r/6KPYX5G

 

Thank you, 

Catherine Fontanilla 

Research Operations Program Manager | Salesforce 

 

#saleforce #Research #Automotive Cloud #CommUpdates @Salesforce Research Program @* Automotive Cloud * 

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I am configuring the automotive cloud for Demo purposes; however couldn't find Vehicle and asset Lending permission set in org. I was refering to the following documentation. https://help.salesforce.com/s/articleView?id=ind.auto_finance_lending_setupprerequisites.htm&type=5

 

 

#Automotive Cloud  #Salesforce Developer

2 answers
  1. Apr 22, 2025, 9:53 AM

    Hi @Harsh Thakkar, this is the SDO Org for Automotive Cloud. As per the document (link I have shared),  this permission set should be available by default in the Enterprise edition, which is the current edition of SDO Org. Still, I am not able to find this permission set.

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Hello everyone, 

 

 I’m new working with Salesforce Automotive Cloud, and I’m facing an issue when trying to create a Vehicle record. I have already verified that my profile has all the necessary permissions (I am using the Administrator profile), but I still cannot create it. 

 

 I first tried creating an Asset, since I know vehicles are related to assets, but the Vehicle field does not appear in the asset layout, nor do I see an option to create a vehicle from there. Additionally, I am also unable to create a Vehicle Definition record. 

 

When I try to create the record using Salesforce Inspector, it shows that I don’t have the necessary permissions. 

 

 Does anyone know what might be causing this or what configuration I might be missing? 

 

 Thanks in advance! 

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I will be put in an upcoming project on automotive cloud, but i have very minimal knowledge on it . I wanted to work on some hands on projects before hand but i cant find any good resources online. can please somebody help me ?   

3 answers
  1. Jan 20, 2025, 10:47 AM

    Hi @Anurag Chakravorty

     To prepare for your project i.e integrating Salesforce Automotive Cloud with Amazon voice, you can start by familiarizing yourself with the core features of Salesforce Automotive Cloud and how it manages vehicle and service data.  

    Refer: 

    https://developer.salesforce.com/docs/atlas.en-us.automotive_cloud.meta/automotive_cloud/dev_guide.htm

     

    To integrate Amazon voice (such as Alexa) into Salesforce, you’ll want to leverage tools like the Alexa Skills Kit (ASK) and the Alexa Auto SDK. 

    Refer: 

    https://trailhead.salesforce.com/content/learn/modules/alexa-development-basics/get-started-with-alexa

      

    Salesforce Service Cloud Voice integrates telephony services and voice capabilities, so understanding this can help you integrate voice features directly into Salesforce. Service Cloud Voice uses Amazon Connect, Amazon’s cloud-based contact center service.  

    Refer: 

    https://help.salesforce.com/s/articleView?id=service.voice_getting_to_know.htm&type=5

     

    https://help.salesforce.com/s/articleView?id=service.voice_setup_enable.htm&type=5

     

    https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_intro.htm

     

     

    New Salesforce Connected Vehicle App Helps Automakers Quickly Build and Deliver Connected Car Features and Services

     

     

      

    Hope this helps. Thanks!

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