Job Listings

NOW HIRING - CONTACT ME FOR MORE DETAILS -REBECCA.MURRAY@HMSHOST.COM

About the job:

With a career at Hudson, you really benefit! We Offer:

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• 401(k) retirement plan with company match
• Company paid life insurance
• Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

• Compensation: $100,000 - $115,000

Purpose: The Customer Relationship Management (CRM) Manager supports loyalty and E-commerce initiatives in North America by executing and optimizing CRM strategies. This role focuses on driving customer engagement and retention through the execution of lifecycle campaigns and automated CRM journeys, with a strong emphasis on Salesforce Marketing Cloud. 

Essential Functions:

• Executes CRM strategies focused on retention, repeat purchase, cross-shopping, and ongoing member engagement across Club Avolta and E-commerce programs
• Develops and deploys CRM campaigns and automations utilizing Salesforce Marketing Cloud.
• Builds and manages behavioral and transaction-based customer journeys to support relevant, timely customer communications
• Executes campaigns across email, SMS, mobile app push notifications
• Supports the launch and scaling of SMS as a key CRM channel in North America
• Collaborates cross-functionally with loyalty, e-commerce, digital and technology teams to support CRM execution
• Partners with Business Analytics to evaluate performance and identify optimization opportunities
• Monitors and reports on CRM performance metrics including engagement repeat behavior, and campaign effectiveness
• Maps and optimizes the end-to-end customer journey, from enrollment through repeat engagement
• Ensures CRM touchpoints support a seamless member experience across digital and in-store environments 
• Acts as a CRM subject matter expert, supporting ongoing program enhancements and future roadmap initiatives

Reporting Relationship: The CRM Manager reports to the Vice President of Digital

Minimum Qualifications, Knowledge, Skills, and Work Environment: 

• Education and Experience: The combination of education and professional experience must exceed 6 years:
• In a leadership role: Preferably has 2 years of experience supervising or influencing a team of professionals engaged in executing CRM and E-commerce programs
• In a technical role: Requires 5 years of digital experience engaged in CRM, lifecycle marketing, or digital marketing experience that deliver measurable business impact
• Demonstrated experience executing retention-focused campaigns and automated customer journeys
• A bachelor’s degree in a program related to the functional area can count for 3 of the 6-year requirement
• In the industry: 3-5 years of F&B, Retail, or Hospitality experience
• Specialized Skillset/Competencies/Traits:
• Hands-on experience using Salesforce Marketing Cloud
• Demonstrated experience executing CRM campaigns and automations supporting loyalty within Retail, Food & Beverage, or Travel (including airline, hotel or car rental environments)
• Experience building and managing automated lifecycle journeys
• Business mindset with the ability to connect CRM execution to long-term customer value 
• Strong analytical and problem-solving skills
• Excellent communication skills; ability to thrive in a fast-paced and cross-functional environment
• Business acumen and also has the mindset required to understand the long-term implications of digital planning and to advance the organization’s goals
• Demonstrated history of understanding the needs of the business, stakeholders, the employee population, and individual circumstances
• Demonstrated history of creating and maintaining positive work environments
• Location/Travel:
• This position is preferably based at the North America Support Center in Bethesda, MD; however, will consider remote candidates
• This position requires up to 30% travel 

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. 

MaineGeneral Health is a leading health care system proud of the culture of excellence, compassion and collaboration that extends to our patients and their families. We are committed to attracting people who share our values and strive to provide excellent customer service. We are offering an exciting full-time opportunity for an individual to join our team as a Senior Decision Support Analyst.

Position Highlights:

Competitive benefit package including several health plans, medical spending accounts, dental, life and disability options.

Generous earned time program.

Retirement plans with potential for employer contributions.

As a Senior Decision Support Analyst, you will fill a critically important role supporting MaineGeneral Health’s transformation toward value-based care and accelerating population health. You will be a significant contributor in advancing enterprise analytics and part of a growing team deeply passionate about this work.  Developing, implementing and analyzing data solutions, expanding dashboarding and reporting capabilities, leading high-profile projects and supporting Healthcare Practitioners and the Leadership Team with analytics, you will deliver the answers we need to improve healthcare quality and access while reducing costs. 

Responsibilities:

• Assemble, analyze and synthesize data from a variety of sources and perform appropriate data integrity checks
• Apply advanced analytics and statistical modeling techniques with healthcare industry data to derive strategic insight and business intelligence
• Effectively and accurately interpret results and clearly communicate at all levels of the organization
• Assess business impact of initiatives and make recommendations for improvement
• Develop and document process and metrics to monitor model performance and outcomes
• Build data visualizations for key stakeholders and share best practice in data visualization
• Modify and maintain current standard reports and ensure timely delivery to end users
• Develop an advisor reputation through expertise in data
• Train and mentor team members with a focus on expanding analytic capabilities

The ideal candidate will have:

• Master's degree in Healthcare Administration, Information Management, Healthcare Informatics, Statistics, Business Information or related field preferred
• 5 years or more experience healthcare business administration with 3 of the 5 years in statistical data collection, analysis, benchmarking and reporting preferred.
• Experience developing, analyzing, interpreting, and managing a variety of complex data sets
• Demonstrated capabilities in planning, participating in, and managing a variety of analytics projects
• Solid experience using data prep, data visualization, statistical and analytical 
  tools and technologies (e.g. EasyMorph, Tableau, R, SPSS, etc.)

Please apply at: MaineGeneral Health - Senior Decision Support Analyst

Hi everyone, I'm looking for a Tableau contractor who's able to take on a large (estimated: 55-95hrs) MS SQL integration project beginning in March.

The Project

We're in the process of integrating a new data source (Marketing Automation Tool) into our data warehouse. We need someone to modify a number of existing Tableau Online Dashboards and Data Sources (built using SQL) to include various new Facts/Dimensions from pre-calculated tables. Some tables will not be pre-built and will require custom joins and calculations. While this is a short-term project I do have a steady stream of work for the right person.

What I'm Looking For

1. Tableau expert
2. MS SQL Experience
3. Ideally a Marketing/digital advertising background
4. Ideally located in the US or Canada

Interested? Let's chat!

james.coulter@sophos.com

About Sophos

More than 100 million users in 150 countries rely on Sophos’ complete security solutions as the best protection against complex threats and data loss. Simple to deploy, manage, and use, Sophos’ award-winning encryption, endpoint security, web, email, mobile and network security solutions are backed by SophosLabs - a global network of threat intelligence centers. Sophos is headquartered in Oxford, U.K., and is publicly traded on the London Stock Exchange under the symbol “SOPH.” More information is available at www.sophos.com.

Is there someone skilled who can build this for me?   I imagine it will take only an hour or two for someone with the right skills....  Maybe 4 hours?!  Anyway I can offer up to $150 for this...  I've got a rough draft started already....  I've got a CSV file with 100 castles ready, with images already loaded in URL's for each of 100 set.  The URL images are all the same size, small size, and placed on a cloud edge server for high speed loading.  All the components are ready and in small-size form ready for usage.  Ideally you will be a Tableau developer who knows how to make-it-small.  I anticipate upwards of 20,000 visitors per day on my website.  This is actually a very useful utility and something that the buying public needs very badly.  Turns out there are oodles of rich people looking to buy castles each day.

https://www.goldengauntlets.com

I also have a few basic questions about Tableau distribution.  How can I distribute this?  Can I place it on my website?  Can I place it on a WordPress or blog?  Does it need to be a static website?  What kinda licensing do I need to buy for this?  THANKS!!!!