Tried with multiple options but not working,
I was able to progress on this using below steps :
1. Under setup go to "Einstein for Sales" (This is as of today. not sure when they change the name again)
2. Turn on " Turn on Sales Emails " and wait for some time. It does something in the backend.
3. Now go ahead and create the Prompt Template. This time you should see "Sales Email" as the Template type.
4. Once configured, these will show up and it should resolve the issue :
🎥 Lock in Prompt Response Formats with Structured Outputs
If you've ever dealt with inconsistent or hard-to-parse agent responses, this session is for you. Kumar Kasimala (Software Engineering Architect) and Joshua Schneyer (Director, Product Management) walk through how to use Prompt Builder's structured outputs to define strict JSON response schemas with the Lightning Type builder — so your agents return reliable, predictable, easy-to-parse results every time. 🔒
Whether you're building production-ready agents or just getting started with Prompt Builder, this is a practical deep dive worth your time.
🎉 New in Prompt Builder — Two Features to Boost Your Workflow!
We're excited to share two new capabilities now available in Prompt Builder. Here's what's new:
⚙️ Deploy Active Prompt Template Versions Only
Take control of your deployments! This new Einstein Setup toggle lets you deploy only the active version of a prompt template to your org — inactive versions are automatically skipped.
Enable it under Setup → Einstein → Prompt Builder Settings → Deploy Active Prompt Template Versions Only.
⌨️ Keyboard Shortcuts in Prompt Builder
Stop reaching for the mouse — your most-used Prompt Builder actions are now just a keystroke away!
🎬 Watch This TDX 2026 Session: Design a Prompt Template Lifecycle Framework
If you've been building with Prompt Builder and wondering how to take your prompt templates from "it works on my org" to a repeatable, production-ready framework — this session is for you.
In "Design a Prompt Template Lifecycle Framework" at TDX 2026 on Salesforce+, you'll learn how to:
Featuring:
🎬 TDX 2026 Session: Deploy Prompt Templates Across Salesforce Orgs
If you're building with Prompt Builder and want to know how to actually move your prompt templates across dev, testing, and production environments — this TDX 2026 session is a must-watch.
The session breaks down how to compare change sets, CLI, and DevOps tools to support your prompt template lifecycle — so you can choose the right deployment approach for your org setup and workflows.
📺 Video: Prompt Builder UI Updates + NEW Performance Insights Feature (Quick Tour)
If you're building with Prompt Builder, this one's worth a few minutes of your time! 🙌
In the latest episode of Agentforce Decoded, we walk through the most recent updates to the Prompt Builder UI — including a brand-new Performance Insights feature you may not have explored yet.
Here's what we cover in less than 4 minutes:
Takeaway: the newest or largest model isn't always the fastest — the video shows you how different model choices affect performance so you can build smarter.
Hi all,
We have enabled Agentforce in our sandbox environment. When attempting to preview a prompt template, we encounter the following error:
“An error occurred during generation. Prompt Engine API failed - Status 404, Response.”
This issue does not occur with the standard templates provided within the org. However, when we create a new prompt template—or copy the instructions from a standard template into a new custom template—we consistently see this error.
When previewing the default standard templates, the response is generated successfully, and we can also see the token usage details.
Has anyone encountered this issue or have insights into what might be causing it?
Hi guys,
have any of you run into this error? My users have the permissions Prompt Template User and Einstein for Service Innovations. I have places the AI summary component, they are able to see and use it on some records, but for Opportunities here they see this error.
Thank you for help in advance
This error is not a permission issue — it occurs because no prompt template is available for the Opportunity object context.
Root Cause
What to fix
Important checks
Final Conclusion
The component works, but no prompt template is configured for Opportunity, so nothing is shown. Create and activate a Prompt Template mapped to Opportunity to resolve the issue.
