* Salesforce Einstein *

Hi all, are there any folks in this group who get together from time to time virtually to connect? I'd love to collaborate in a closer format. If anyone knows of any groups I could attend virtually, I'd be grateful for that! Thanks! 

Stacy Jewell

Could some provide the steps to enable Einstein Knowledge Similarity?

Thank you

Hi everyone, 

I have a question regarding the new Einstein Activity Capture architecture. 

From the Salesforce documentation, it is clear that emails are now stored as native Salesforce records (Task/EmailMessage) when Sync Email as Salesforce Activity is enabled. This feature is already available and enabled in our EAC configurations.  https://help.salesforce.com/s/articleView?id=005385951&type=1 

However, I couldn't find a clear statement about Events. 

In the past, Events captured by EAC were stored on the Activity Platform and were subject to the EAC data retention policy https://help.salesforce.com/s/articleView?id=sales.aac_data_retention.htm&type=5

 Are events now stored as standard Salesforce Event records on the Salesforce platform and retained like other Salesforce records?  Is there any official Salesforce documentation confirming this? 

Thanks in advance!     @* Salesforce Einstein * 

In the Consumption Cards app I went into the Einstein Requests card. At the bottom I noticed it says "Sandbox". Does that mean the analytics are all based on our sandbox? If so, where do I view our Production consumption? We currently use Einstein Opportunity Scoring and will be enabling more features before the end of the year.  

Hello,

I am currently testing Einstein Activity Capture and have run into two issues.

To provide some context: I synchronized my Outlook mailbox with my Salesforce account (using the same email address) and created an event in Outlook that successfully synced to Salesforce. I subsequently deleted the event from Outlook, but it still appears in Salesforce. How can I ensure it is also deleted from Salesforce? 

Secondly, all my Outlook events are syncing to my Salesforce calendar. I only want to sync events where the recipient's address matches an address in Salesforce (Lead, Contact, or Account). How do I configure this setting? 

Thanks! 

@* Salesforce Einstein * 

We are deploying Enhanced Bots (Einstein Bots) on our company website using Embedded Messaging. We've enabled "Conversation Transcripts on Data Cloud" to analyze bot conversation data via reports.    **Goal:**  We want to filter out internal employee conversations from analytics/reports so we can focus on actual customer interactions.    **Challenge:**  Since Embedded Messaging is accessed via a public website (no login required), there's no built-in way to identify whether a conversation was initiated by an internal employee or an external customer. The ConversationEntry data in Data Cloud doesn't include any user identity or IP address information.    **What we've considered so far:**  1. **Hidden Pre-Chat fields** – Using the Messaging Web API to pass a hidden field (e.g., a flag set by server-side IP detection) before the conversation starts. This seems viable but requires custom web implementation.  2. **Adding a bot question** ("Are you an employee?") – Rejected because it adds friction and may reduce utilization rates.  3. **Separate deployment per audience** – Deploying different Embedded Service configurations for internal vs external pages, but this adds operational complexity.    **Questions:**  - Is there a recommended or built-in way to tag/identify user type (internal vs external) in Enhanced Messaging conversations?  - Has anyone successfully used Hidden Pre-Chat fields with Enhanced Bots to pass custom metadata that appears in Data Cloud transcript data?  - Are there other approaches we haven't considered?    **Environment:**  - Salesforce Enterprise Edition  - Enhanced Messaging channel with Enhanced Bots   - Data Cloud enabled for conversation transcript analysis  - Embedded Messaging for Web (MIAW)   

@* Service Cloud * @* Salesforce Einstein * 

Hi #AwesomeAdmins

I have turned on EAC for the first time in my developer sandbox and I can see test emails and events are syncing. My question for you is this: If an email doesn't sync the first time for some reason, how can it be resynced? Is there a manual way to sync an email if there was a problem the first time it came in to the inbox?

Hello! We have been seeing some video calls in ECI that are not being processed because the meeting owner did not record the meeting in Zoom. Just wondering why these video records are being created in Salesforce though they did not hit record in the actual meeting. Is there a way to only create ECI video call records when the meeting itself is recorded? 

Hello hopefully anyone can help with this one,

We have started testing NBA and noticed that requests we're being made when checking the "Hide empty component" option on the lightning page record component and no recommentations where showing on the record.

From documentation I understood that it was counted when the component is shown but I suppose the request is still made right?Just wanted to ask if this is intentional or maybe we are doing something wrong.

In case its intentional.

Are there any other ways to not count the request?

Set the component visibility on the record page its the onyl option I guess?