Check out the Salesforce Success & Support review which details the differences between Customer Success, Salesforce Support and Support related Advisory Services offerings.
FYI: At https://www.salesforce.com/company/legal/ there's a section for "Legal information and resources" and below it is "Agreements & Terms". In that box you can click on the Agreements and from there drill into the Success Plans with their associated SLAs.
Check out this additional version which shows recommended Success Maps/Paths for different focus areas such as Sales Cloud, Service Cloud, Marketing Cloud & Pardot.
On January 8th, we will be consolidating our Support phone numbers. There will be only one number per country moving forward (except Japan). We will be keeping the numbers live until February 5th. https://help.salesforce.com/articleView?id=000001000&type=1
Hi @Russell Walters @Lewis Larrabee The contact #s and info can be found on the left side of this group.
@Umapathy Kalavagunta Here is the group shared with resources on the left how to escalate a case and contact the "Duty Manager".
I will be out of the country Monday 2/19 - Friday 2/23.
Please do not post to this group but rather contact support.
Instructions to create or escalate a case can be located on the left side of this group.
