Hey everyone, quick question: we just run into something odd which I can't believe is still the case. We're working on a project and are in the early stages, just getting all of the discovery work done, some infrastructure setup work, very early development for some demos to help with requirements gathering, etc. We've setup a quick LWR Experience Cloud site and tried to drop an OmniScript on a page to show the client agency the art of the possible for their web forms - only to discover that we have to contact Salesforce support to enable Omni on LWR? Really? Is LWR not mainstream at this point, pretty much the default for any new Experience Cloud sites? Is there any reason that standard runtime and LWR shouldn't just work together transparently at this point? It makes me a little nervous that we have to reach out to support to enable this.
Well, after working with support it turns out this is a known issue:
https://help.salesforce.com/s/issue?id=a02g7000006WSlhAAG
https://help.salesforce.com/s/issue?id=a02Ka00000lbMcqIAE
https://help.salesforce.com/s/issue?id=a02Ka00000jhXoxIAE
I am a little bit shocked and concerned by this. Apparently this issue was reported nearly a year ago and is still not resolved. If I am reading these correctly the reality is that OmniScript on LWR simply
does not work right now, period. (This issue is the clearest about this: https://help.salesforce.com/s/issue?id=a02g7000006WSlhAAG
)
Something big like this stays broken for almost a year?
The fix is scheduled for Winter '27. Preview starts in a few weeks so at least we should be able to see if this is fixed in a sandbox soon.
