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Most of my users fall in the privileged user category.   How do we get them logged into the mobile app?   

 

I am trying to get myself logged in to the app, and after entering my username and password, I get the Verify Your Identity button.  Which, when clicked, does nothing.   The Having Trouble link just brings me to the Built-In Authenticators help document. 

 

I have cleared my cache and cookies, uninstalled and reinstalled the app, and I've done the Login for Admin, which worked, but didn't get me into the standalone app. 

   I have checked and all users have API Enabled   

How do we get users who almost strictly work in the mobile app logged in?

2 answers
  1. Oct 14, 8:40 PM

    Hi Samantha! Did you ever get this sorted out? We're having the same issue with our org.

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