We have fairly recently integrated Classy/GFM Pro with Salesforce and are running into an issue with the way addresses are handled. We are running NPSP and use Melissa Data for quarterly NCOA address verification and standardization. Unfortunately, once an address has gone through the NCOA update, it will no longer match with the "same" address that Classy tries to match to when a member donates or renews a membership. This is because Classy doesn't allow us to standardize addresses (such at using the full 9 digit code or full country name). As a result, the default address for contacts is being changed to the "Classy version" instead of the NCOA standardized version, and we are storing lots of extraneous address records. Does anyone have a solution you have implemented to avoid this problem, either using standard settings or custom automation? Thanks!
3 answers
