Hi, I want to introduce tableau server to my company, installed as trial, its difficult on those minor configurations, need some guidance
background: I had set up a windows server 2019, meet all minimum required spec. Tableau Server, database, and prep on same location for developing. This server and company network are all connected by VPN, did not tick the 'Enable SSL for server communication'
2 problems occurs:
1. Prep can be connected to tableau server, only when I try it [ON] the server itself, but when I try to connect to server with prep on my own laptop, I couldn't
For example: [http://<win-servername>:8000/], when i try to connect out of the server, it appears error:
[Check that the server is running and that the URL is correct. If this host is using the http protocol, make sure to include "http://" in the URL.]
if I type in the server IP instead [http://192.168.XX.XX], it appears error
[The required SSL certificate might be missing or doesn't match the Tableau Server certificate for "http://192.168.XX.XX". Contact your System Administrator.]
which part of setting did I missed?
2. Suggestion on tableau mobile. Since company all connected through VPN, does it mean if I want to log in through tableau mobile, i have to connect VPN on my mobile as well? Or? Any suggestion? As each time on the move, I want to view my dashboard on mobile, I must connect to VPN first is quite inconvenient. Yes, currently I am unable to connect to tableau mobile as well.
hope can settle this 2 problems with your guidance,
thanks a lot
@Jonathan Lee
1. Regarding your first question, I wonder if you have try the answer in this knowledge base article: https://kb.tableau.com/articles/issue/error-check-that-the-server-is-running-and-that-the-url-is-correct
2. The second question is interesting. Since Tableau Server is installed on premises, you could have several options:
a. Your current option is good, you are protecting your info with a VPN. Your info is protected by the VPN and by the Tableau login.
b. You could ask to your IT team, to create some forwarding rules (NAT) and be able to access your Tableau Server from the Internet. This would require, they assign you some subdomain (i.e. http://tableau.yourcompany.com) and to open firewall to external communications using ports 443, and 80.
Check this:
https://help.tableau.com/current/guides/everybody-install/en-us/everybody_admin_config_ssl.htm
If this post assists in resolving the question, please "Upvote" it or "Select as Best" if it resolves the question. This will help other users find the same answer/resolution. Thank you.
Diego
