Our Tableau server's SSL certificate (from GoDaddy) expired today so we installed a new one. Users who browse to our Tableau site with Chrome or with Edge have no problems and the browsers indicate that the cert is trusted and good until March. However, three of our users are using Tableau Desktop 26.2.2783. One of them tried to use 'activate by logging into a server' and chose our Tableau server, but received the error 'cannot connect to Tableau Server, server's certificate is not trusted'.
I have confirmed that this user has no problems accessing our Tableau site via browser. it's just the app that gets the certificate error.
#Tableau Desktop & Web Authoring #Security
Hi,
a. Make sure your user is using the same release of Tableau Desktop to match the Tableau Server one.
b. In some cases, you may need to clear saved sign ins. Thus Help > Settings and performance > Clear saved server sign-ins.
However, if Tableau Desktop is not activated or in some specific SAML login cases, you would need to clear them manually:
https://help.salesforce.com/s/articleView?id=001456818&type=1If this post resolves the question, would you be so kind to "Accept this Answer"?. This will help other users find the same answer/resolution and help community keep track of answered questions. Thank you.
Regards,
Diego Martinez
Tableau Visionary and Tableau Ambassador
