Good afternoon everyone, hope you're doing well.
I'm currently having trouble running Push and InApp tests in Marketing Cloud Next. Salesforce informed us that the contact needs to be mapped to the Contact Point App DMO.
We did the DMO mapping correctly, but even so, the users still aren't populating in our DMO, and we haven't received any of the test messages. Do you know if there is a mandatory field that needs to be filled out? Or if we might have missed a configuration step during the process?
Note: The goal is to successfully perform these send tests (push and in-app) in Marketing Cloud Next. If you have any real-world scenarios, documentation, or use cases to share, it would help us a lot.
Thank you!
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Hi Guilherme,
If the Contact Point App DMO mapping is already configured, I’d check the data ingestion and identity resolution side next. Make sure the required contact/app identifiers are populated and that the contact is correctly unified with the Contact Point App record.
I’d also verify that the mobile app is properly configured for push notifications and that the test user/device is registered and associated with the expected contact. If the DMO is still not receiving records, checking the ingestion/mapping status and any Data Cloud processing errors should help identify where the data flow is stopping.
If you can share the DMO mapping, the fields you’re populating for the test contact, and any errors shown during ingestion or testing, it would be easier to pinpoint the missing configuration.
