We have a product rule set up as follows in Sandbox and Production. Below is the Current Product Rule Configuration.
Product Rule Header:
- Type=Selection
- Conditions Met = All
- Scope = Product
- Evaluation Event = Always
- Evaluation Order = 10
Error Condition:
- Tested Object = Quote
- Tested Field = Boost = True
- Operator = equals
- Filter Type = Value
- Filter Value = TRUE
Price Action 1:
- Product = Product A
- Type = Enable
Price Action 2:
- Product = Product B
- Type: Enable & Add
Price Action 3:
- Product = Product C
- Type = Enable & Add
- Required = True
Price Action 4:
- Product = Product C
- Type = Hide
Configuration Rule
:
Product = Bundle 1
Results in the Configurator
In Sandbox the following is occurring in the Configurator:
- Product A is not appearing
- Product B is not appearing
- Product C is appearing and checked
In Production the following is occurring in the Configurator:
- Product A is appearing
- Product B is appearing and checked
- Product C is not appearing
What the Sales team would like to have happen is:
- Product A is appearing
- Product B is appearing and checked
- Product C is appearing and checked
What correction needs to happen to get this to occur? At a minimum I would think I would delete Product Action 4.
Thank you.
Rachel
#Salesforce CPQ & Billing #CPQ
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