Integrate Any Custom Bot To Service Cloud
In the Agentic Era of Customer Service, many service leaders want to leverage the same custom bot solution on their customer-facing digital channels (App, Web, Social etc.) as well as across all their Digital Engagement Enhanced channels for an Unified Platform Experience. BYOB (Bring Your Own Bot) would enable customers to integrate their custom bots with Salesforce Service Cloud. This feature will pilot in Summer'25
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If you are a Developer, Partner, Architect or a Customer interested in learning more about BYOB feature then we have an engaging product deep-dive session lined up on this topic.
@Sameer Sunil Deshpande @Shankar Sharma& I would be speaking at TDX in Bangalore on 3rd May, 2025, as we take you through the technical details of BYOB feature and provide an overview of what to expect from the pilot.
Stay tuned to this space for regular BYOB updates & access to more learning resources. Meanwhile,
See you at TDX!!
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