Hello Members,
Our client has recently acquired another company and both of the companies will merge and form a new brand. This would involve changing email domains of existing users in salesforce to a new email domain.
We have at present Einstien Activity Capture enabled for our majority of the SF users (Sales Reps). As per help article if the email is changed then all of the data associated to that email is lost. See https://help.salesforce.com/s/articleView?id=sales.aac_guidelines.htm&type=5.
This will be major blocker for our Sales rep to loose all their customer interactions.
Wanted to check if any of you have come across this (very likely)?
What were the solution/ mitigation plan you opted for to get around this?
thanks,
Prateek
1 answer
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