Hi, we use Experience Cloud for a donor portal. We would like to use an AI chatbot to answer basic questions, some account/profile related. Does anyone have any suggestions for tools or other resources to implement something like this? A non profit discount would be appreciated. Thanks, Aron
1 answer
Hello @Aron Schor, you might have a look at Einstein bot,
- https://www.learnexperiencecloud.com/content/show-me-how-einstein-bots-in-experience-cloud-MCIQXODKKUSRHYTNUVOZSPUYFUTM
- https://help.salesforce.com/s/articleView?id=service.bots_service_intro.htm&type=5
- https://www.apexhours.com/salesforce-einstein-bots/
and more recently to Einstein Service Agent
- https://trailhead.salesforce.com/content/learn/projects/quick-start-build-your-first-agent-with-agentforce
- https://developer.salesforce.com/agentforce-workshop
Eric
