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I am trying to get a community setup and send out the Welcome email.  I want the users to have to log into the community with their email (username) and password however, I am unable to get the out of the box templates to populate.  Also, should I be identifying a corresponding email for all of the community email?

 

I also tried to use reset password email which I do receive and it provides a link to reset password.  I go to that page and it has me enter my username which then sends me another link to reset password and it just keeps going in a circle.  The url provided does not have the community name in it: 

  

 https://domain.my.salesforce.com--paralsan.sandbox.my.site.com/mysitename/secur/forgotpassword.jsp?r=00DD30000008sn7005D3000006rRjiCjwKMwoPMDBERDMwMDAwMDA4c243Eg8wMkdLZDAwMDAwMDRscVAaDzAwNUQzMDAwMDA2clJqaRiro5fisjISEDA10yRJ193H-TkYoDiG3n0aDNAerGhAKl24r9hqPCI5CkYleCcmgGf78um5mhaCVYDYknbrSlqwhW63F0fToLdAVWe9Mo-Pgd86I1QnZCn-3dulrxbszC1R&display=page&fpot=bc650a45-c8a2-43a4-a9f4-68be08f9b76c9cc3185c-6eff-44b5-89a4-2e1e89e6a213

 

Template for forgot password:

Hi {!Receiving_User.FirstName},

 

Your password has been reset for {!Community_Name}. Go to:

 

{!Community_Url}

 

Thanks,

{!Organization.Name}

 

This is the Welcome Email template created by Salesforce with an Applicant ID field added:

 

Hi {!Pwdless_New_User.FirstName},

 

Welcome to {!Community_Name}!

 

Let’s verify your registration as {!Pwdless_New_User.Username}.

 

Your Applicant ID is {!ApplicantID__c}

 

Enter this one-time password where prompted.

 

Password: {!Verification_Code}

 

And this is the email when it arrives in the email app:

 

Hi ,

 

            Welcome to My Site!

 

            Let’s verify your registration as .

 

            Your Applicant ID is 

 

            Enter this one-time password where prompted.

 

            Password: 

 

#Non Profit Community

1 answer
  1. Nov 15, 2024, 2:22 AM

    Hi Patricia, we are using the same merge field such as 

    {!Community_Name}

    {!Receiving_User.FirstName}

    {!Community_Url}

     

    and it works fine. This might have something to do with your Community configuration. Go to Administration and double check your settings/setup

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