I need to be able to have a button in Digital Engagement to change agents in a conversation and that when changing agents the new agent can continue the conversation with the client. I tried to make a flow that changes the owner of the messaging session but although the flow works and changes the owner correctly, the new owner cannot continue writing
5 answers
Hi, I created a flow for transferring a new agent. The new agent needs to have the status "Available" and the sessions need to be "Active". In that case, the new agent can reply and accept the session. If the session ends, only the new agent has the record and details about the session.
Ihope that works for you,
