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GroupsSalesforce Knowledge User GroupSylvain Piguillem's Question
Sylvain Piguillem (N'Py Résa) asked in Salesforce Knowledge User Group
Jun 28, 2024, 9:09 PM

How to filter elements on help center public knowledge?

Hello,

 

I am setting up an Help Center website. How can I only show some fields? Thank you

 

#Knowledge

1 answer
  1. Ashwini Garwandha (Salesforce)
    Jun 29, 2024, 9:45 AM

    Hi @Sylvain Piguillem,

    For insights on customizing and managing knowledge articles in Salesforce Service Cloud, check out these helpful articles:

    1. https://help.salesforce.com/s/articleView?id=sf.ec_make_knowledge_fields_visible.htm&type=5
    2. https://help.salesforce.com/s/articleView?id=release-notes.rn_experiences_search_layout_configure.htm&release=246&type=5 
    3. Filter Articles with Data Category Mapping
    4. Refine Knowledge Search Results with Topic Filters in Experience Cloud Sites
    5. Display More Fields in Knowledge Search Results
    6. Knowledge Settings

     They provide guidance on configuring field visibility and search layouts in Salesforce Service Cloud Help Center  

     

    Thanks!

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