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Groups* MC Account Engagement (fka Pardot) *Erica Buckingham's Question
Erica Buckingham (Colorado Public Radio) asked in * MC Account Engagement (fka Pardot) *
Feb 28, 2024, 4:45 PM

"Error converting the Email Template" in Pardot

Hello! I am trying to use the new email experience for Pardot and am receiving an error that I haven't found anybody else post about (yet!). Is there an extra step I've missed to enable the new email template builder?

 

The error message redirects to: https://www.salesforce.com/products/b2b-marketing-automation/, which isn't helpful in this case. Thanks for any pointers!

pardot error.PNG

6 answers
  1. François Perret (Bamsoo) Forum Ambassador
    Feb 28, 2024, 4:54 PM

    @Erica Buckingham

     

    Hi Erica,

     

    Here are 2 workarounds you may try.

     

    1. First, reassign old inactive sys admin users to another profile, as stated here. I had no luck with several clients with this one.
    2. Try to create an Email Content from scratch, without any Template, add a Subject Line and Edit in Builder > New Email Experience. The Builder should launch and you may then be able to convert your previous Email Content.

    As far as I can tell, this error is related to the lack of an Enhanced Channel and Workspace in Digital Experience (CMS), which are created when creating an Email from scratch (2nd method).

     

    Hope this helps 😎

    #SharingIsLearning #AccountEngagement

    François.

     

    PS : In order other Trailblazers searching for the same answer to be pointed directly to the correct answer, please Accept the corresponding Answer.