I am sending emails from Cases using email alerts for various reasons. I would like for a copy of the sent email to be stored within the history of the Case somewhere. How can I do that ? I know there's a way with emails which have been sent manually from within the Case, but I'm not sure how to do it with emails sent via email alerts. #Automation ; #Email Alerts
2 answers
Hi Vincent
Have you added "Activity History" related in your case layout? If not add the same into your layout.
Setup -> Customize -> Case -> Page Layouts -> Edit your layout (Say Case Layout) -> Select Related List from Left pan -> Then add "Activity History" into related list.
if find it helpful then mark it as the best answer.
Thank you
Mohammad Arafat Ali
