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Hi,

I enabled Einstein activity capture. Emails and events on related objects (opportunity, account and lead) were properly synced, but these events synced from outlook do not appear in Salesforce calendar.

Calendar not syncing when I turn on Einstein Activity Capture

The events are syncing, but they don't appear on the calendar. In the picture below, shows that the accounts are capturing outlook events.

User-added image

how can I get events synced from outlook to appear in Salesforce calendar?
5 answers
  1. Jun 15, 2021, 11:41 AM
    Hi all, did anyone ever get to the bottom of this issue? I am seeing the same problem with one of our users.

     
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