Skip to main content

Hello. I am doing the challenge "Install AppExchange Packages" and I am stuck on the "Connect Your Trailhead Playground Account to Your Trailblazer Profile" section of this challenge. I follow the instructions; open up AppExchange, go to the settings under my profile picture, go to connected accounts, I see my email ( which is the email that I use for these salesforce challenges and certification) and then I click on "Connect an account." I enter the same email that already shows up like it's connected and I get an alert that says that the email is already connected. I don't know what I'm supposed to do to fix this. I've only used one email the entire time I've been completing the Salesforce Administrator Certification, there fore I assume that the Playgrounds I have are all linked to the same email. I need to resolve this issue because then when I go try to install the Salesforce Adoption Dashboard app, as per the challenge instructions, I get an alert that says that "We didn't find any Salesforce accounts linked to your Trailblazer.me profile. To create an account, sign up for a free trial of Salesforce." and can't continue.

14 answers
  1. Aug 3, 2023, 8:19 PM

    Update: ISSUE SOLVED

    I have solved this issue. The best way to solve this challenge is to Launch your Playground and access the AppExchange from within the Playground. Don't use the link to AppExchange that is provided in the challenge's text. From their, search for the app, Salesforce Adoption Dashboards, and install for admins only per challenge instructions.

0/9000