Hi @Salesforce Knowledge User Group! Really hoping someone can provide some guidance.
My team are in Manila and I want to be able to enable no/low-code article elements to enhance our Knowledge Articles. This is to ensure consistency and reduce error/handling time on articles.
I am looking initially for 3 things:
- Filtered/Sorted Tables - We have promotion offers that we need to list out, it is a long list as it contains active and archived offers. I need to be able to have the table be filtered and sorted.
- Accordions (or Expand sections) - This feature will be able to help us reduce large amounts of content on the article if necessary
- Tooltips (or Pop-out windows) - This feature will be able to help us reduce large amounts of content on the article if necessary
I have asked my internal development team is we can use the New Aura Components for Lightning within Knowledge Articles, but they have said we can't (example here). They have also said HTML code will not support these things in Salesforce, so I am a bit lost.
I wanted to consult with you all before asking for a meeting with our Salesforce account manager to discuss these things.
Appreciate any guidance.
#Knowledge Article #Knowledge Management #Lightning Knowledge Article
Thanks
So the main thing is someone would have to build a custom front end component that renders the knowledge data in a different way (eg if text is wrapped in an h2, then make is a show hide component). So it would be a case of rules around what content does what, and then someone turning that into custom html and javascript.
