Hi there, I'm trying to get visibility of all words searched / number of searches for Knowledge in Salesforce Knowledge.
We have been advised that the report "Result is truncated to 300 most-used keywords for that day, per channel" (from https://help.salesforce.com/s/articleView?id=000386385&type=1). We are receiving over 300 searches so this report does not give us the detail we need.
I can see that the Knowledge CRM Analytics Dashboard Pack from Jan provides some great insights, but I'm still looking to get any ideas on how I can get a complete view of the words searched.
Does anyone have any suggestions on how to all words searched / number of searches for Knowledge to gain better insights?
Thanks,
Thanks @Colin Sims! I will check out the Search Answers info.
We already have Suggest related articles on case activated with Case Fields Used to Find Suggested Articles = Subject, Case Type.
Have a good rest of week!
