Create an escalation rule. I am receiving this message Step not yet complete in Mindful Unicorn Playground Can't find a new Product Support case for Pyramid Construction.

However, I do see the case under the cases tab, shown below. Not sure why I cannot complete the module.

5 answers

Keiji Otsubo
Mar 28, 2023, 8:33 PM
Hi @Helen Earley ,

In my case "Type" field doesn't have a value "problem" I have added it from case "record types" and it worked.
Try to fill all value provided in the module it will work.

The "Type" field was not on my page layout. I put it in and selected "Problem" and it finally worked.

https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000C4o26SAB

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Create an escalation rule. I am receiving this message Step not yet complete in Mindful Unicorn Playground Can't find a new Product Support case for Pyramid Construction.

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