seems like they can only see primary English version only? And to see if there even is a translation they have to leave case and go into the article directly? Seems like there should be a flag or link available within widget?
3 answers
When I search for a Knowledge Articles using the global search, Salesforce tries to be clever and only shows me articles in the language I have set for myself. Maybe suggesting articles via the widget works the same way?
If anyone knows how I can get Salesforce to stop this behaviour, please let me know :) (I know that I can set the language in the search, but there you can only select one language at a time ...)
