Our Lightning Article Editor Elevates the Authoring Experience to New Heights

I'm happy to announce that we are working on a completely new authoring experience for Knowledge Articles. Our current editor is the #1 recurring theme in feedback we hear from our customers, so that's why rebuilding our editing experience from the ground up is currently our highest priority. View the demo here!

Our goals with this new editor are to:

1. Improve the user experience for knowledge authors
2. Increase knowledge author productivity
3. Increase article quality with built-in tools
4. Enable collaboration between relevant stakeholders  

We aim to do this through a lightning-fast, user-friendly HTML5 editor that supports our customer's most-requested features, like a full-screen mode, seamless copy/pasting from external sources, advanced table support, and the option to export the field contents to PDF. We are also planning some advanced features like an accessibility checker (to quickly flag and fix WCAG violations in your article) and inline collaboration (in 2024).

We can't wait for you to get your hands on this new editor and hear your feedback. The Lightning Article Editor is currently planned for an open beta release in Summer '23.

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