We are using Microsoft Authenticator. One of my users followed the prompts and scanned the QR code but then for some reason, it's not showing up. It worked the very first time she used it but then didn't the second/future attempts. How can she go back to access the QR code to get it set up properly?
8 answers
They will still need the permission set assigned. I found the Salesforce help article that list the steps so hopefully this will work.
Since you are using Microsoft authenticator you will follow the same steps as above, just the last part is you will click disconnect on the option that says "App Registration: One-Time Password Authenticator"
