Hello,
My Org has 4 Data Category Groups, two of which are filled in automatically on the case side. This leaves our agents to fill in the other two based upon the contact they receive.
By default the two empty DCG's are defaulted to [--none--], which Advanced Search shows as: [ - ].
Scenario:
Let's say I change one of the blank options on the case side from [--none--] to [Option A]. Clicking into advanced search, the filter has updated from [ - ] to [Option A].
Back on the case side, I change the DCG from [Option A] back to [--none--], save, and look at my advanced search. The DCG does not update to [ - ] and keeps the selection as [Option A].
Is this behavior expected?
Thanks!
This behavior does not seem expected. In a typical scenario, when you change the DCG selection on the case side, it should update the Advanced Search filters accordingly to reflect the new selection.
