Hi there, Last challenge of "Customize an Org to Support a New Business Unit (Automated Your Business Process)", I keep getting an error "Could not find the product support case for 'Sean Forbes' and 'Edge Communications' with the specified settings." I searched community to see if anyone had the same issue. There are some posts regarding this however none of them had a clear solution to this error. Does anyone know how to fix this issue?
Thank you,
32 answers
I was able to complete this unit already. I did let a day pass and completed other modules first (since I was running out of solution for the error) but here's what I did:
- As what @Koko Inoue Szabo mentioned, I changed the Product Support Record Type since the picklist had "Electrical" instead of "Electronic".
- Deleted all cases under Services.
- Re-created New Billing Case (for Sean Forbes)
- Re-created New Product Support Case (for Sean Forbes)
