Hello,
I have tried to setup Twitter to our org and all the Tweets from One Person, are being associated to One case? Can anyone help me why is this happening?
I have unchecked "Enable retrieval of parent posts for added context". #Service Cloud #Social Studio #Social Customer Service
4 answers
Using the Default Apex a user would only be able to have one open Case at a time, you'd need to add your own conditions to determine when and how a second Case would be open so that the correct Social Posts are associated with the appropriate Case.
