Queues- Send email

Question

Am I correct with regards to Queues for leads that the send email notification feature only works for cases?

Kermit Del Rosario · Accepted Answer

Hi Jason,   Are you using Assignment Rule? If yes, you can also include Queue on the Lead Assignment Rule for notification using Email.   Regards,

Kermit Del Rosario · Answer

Hi Jason,   Thank you for getting back, basically Case and Lead Assignment Rule works the same way.   Both Object uses the same functionality when sending email notification, regardless if it's via User or Queue.   Regards,

Queues- Send email

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