#Queue0 discussing

We have a public group that gets notified when a record is created for a custom object. That record goes to the related public group queue and owner is set to the queue. Users will change the owner from the queue to themselves which automatically removes the record from the queue. I need a way to identify the records that have been in the queue longer than 7 days so an email can be sent to management for follow up.

I'm comfortable with the email portion inside flow, I just can't for the life of me figure out how to write a condition/formula to identify those records.

#Flow  #Queue  #Sales Cloud  #Salesforce Developer  #Formulas

Hi admins,

I have updated an approval process to add an extra step at the beginning. All records for a custom object enter the new step. The assigned approver is a queue that I created, and I have added members to the queue.

During testing the individuals can access the record and they receive an email, however when they go to the queue the record is not there. Am I missing a step to make this record visible in the queue? Are there permissions somewhere that I need to configure? #ApprovalProcess #Queue 

I've created a quick action button on the Account object and want to predefine the Assigned to field.  How can I always assign the task to the same Queue?  #Queue #Predefined Field Value #Salesforce Admin

We receive new cases assigned to a General Queue. If we want to merge 2 cases, we first have to assign them both to one same agent, then merge, then put status back to "New" and then change the Owner again so they go back to the Queue... 

How can I #merge #cases from the  #Queue without changing Owner and Status????

Am I correct with regards to Queues for leads that the send email notification feature only works for cases?

#Leads  #Queue Email Notification  #Queues  #Queue  #Lead  #Sales Cloud

I got this task - If the previous lead owner was a queue, and now it’s a user, change the status to ‘Assigned’ + set ‘Date Assigned’ Updating fields seems like an easy task, but the first stage of the task i cant manage it, i tried to use priorvalue for catching the previous lead owner, check if it was queue but i get this error message - "The PRIORVALUE function cannot reference the Owner:Queue.OwnerId field." The Lead owner fields is a - Lookup(User,Group) Any suggestions :)? Thanks

#Workflow Rules #Queue

Here's my Use Case:

• I have a custom object record that runs through an Approval Process
• The Assigned Approver is a Queue of Users, not all of whom need to see or Approve this particular record
• I only want Queue members who are also a specific Role on the parent Account's Account Team to Approve the particular record
• Assumption #1:  there is more than one User who meets the criteria from my previous point
• Assumption #2:  there are too many Accounts for which to set up individual Queues and dedicated clones of the same Approval Process

Given that I cannot designate Account Team Members with the specific Role as Approvers (similar to setting them as Recipients of an Email Alert), what's my best approach?

#Approval Process #Queue

How to count how many users are waiting for service in a specific queue?

#Queue  #SOQL Queries  #Apex

Hello everybody,

Is it possible to route incoming SMS messages to a user or queue based on the ownership of the associated object (contact, account, opportunity)? Ideally, I'd like incoming SMS messages routed to the queue that owns an opportunity. The queue that owns the opportunity, however, changes frequently, so creating a messaging channel that is related to that same queue doesn't really achieve what I want. If Queue A owns the opportunity today, and they create a messaging user for messaging channel A, and that end user responds tomorrow when the opportunity is assigned to Queue B, the message is still going to route to Queue A. Anybody have any ideas? 

Thanks in advance

Dave