My org has approximately 3K users, but my prompts appear to only be displaying to half of my users. Here are the settings I use for my prompts:
- Type: Docked Prompt
- Location: Home
- Start: 7/9/2021 and End: 7/15/2021 (I always set these 7 days from start to end)
- Show when the page loads: Checked
- Times to Show: 2
- Days In Between: 1
- Profiles: No profile restrictions
- Permissions: No permission restrictions
The setting for Delay Between In-App Guidance is set to Custom at 0 Hours and 0 Minutes. In my org we do not want a cooling down period for our prompts.
Why would the prompts only have approximately 1,500 views? Also, this view count is from the In-App Guidance page in Setup, not a report. I realize that a user may have been counted more than once in that number.
@Elizabeth Angulo Hello , did you discovered what was the issue , because I have the same problem I have a prompt on the Home page but is not displayed for all users and not respecting the 30 display max per user with 1 day in between , for some of they only couple of times was displayed and after that not anymore ...
