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Hi all,

I'm trying to sync Salesforce org and Outlook; I need to sync only events (not mail or contacts).

But when I set the sync I cant disable mail and contact, and I cant add users with inbox permission set assigned.

How is possible?

There is a way to sync the calendar (not mail and contact)of users

 

#Salesforce Inbox #Outlook Integration #Event #Lightning Sync #Einstein Activity Capture with inbox?

3 answers
  1. Jul 7, 2021, 11:11 AM

    "Unfortunately" we are not using Inbox so I can check this on my own and I maybe miss something.

     

    Just for my understanding, why or/and how do you want to track emails or send them later if you don't want to sync mails? 

    Again, I have no experience with Inbox(!), but this currently doesn't fit together for me.

     

    From what I understood from the documentation you simply have to remove the Inbox-permission from the user profile and assign him/her the pre-configured permission set "Standard Einstein Activity Capture". After that you should be able to add this user to your Event-Sync-Only EAC configuration.

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